Highways fault reporting form
Report missing, damaged, hazardous or vandalised street related furniture/hazards to Canterbury City Council/Kent County Council.
Privacy statement
Wherever we request personal information from you, we will publish a privacy statement for that service which will set out clearly:
- Who will see it
- The City Council's Transportation Team.
- Why we need it
- In order to collect information about damaged or missing street furniture or any potential hazards.
- What we will do with it
- The information will be used in order for us to arrange and prioritise repairs or replacements as necessary - or to pass on Kent County Council's Highways department.
- When we will delete it
- Once we know that the defect has been rectified.
We will also tell you:
- How we safeguard personal information
- The software used is only accessible with a password, protected by the council firewall and anti-virus system and is only available to staff listed above.
- How you can check and correct the information we hold
- By telephoning the Transportation Team on 01227 862 436.
- How to pursue a query or complaint
- By telephoning the Transportation Team on 01227 862 436 or registering your comment on our 'Comments and Complaints' system.
- Where to get more information
- By telephoning the Transportation Team on 01227 862 436.
Data Protection Act 1998
Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you:
- We will only use personal information you supply to us for the reason that you provided it for.
- We will only hold your information for as long as necessary to fulfil that purpose.
- We will not pass your information to any other parties (including other Council departments) unless this is made clear to you at the time you supplied it.
All employees and contractors who have access to your personal data or are associated with the handling of that data are obliged to respect your confidentiality.
Online forms
Any information submitted online is protected by SSL technology and 128-bit encryption when transmitted over the Internet. Your details are held behind a secure firewall on a server to which only authorised staff have access.
Our online forms require cookies to operate correctly. These are small pieces of information stored on your computer's hard drive by your web browser. These are only temporary and do not identify you or your visit to our site.
