Between what hours during the day will the kitchen / bathroom work take place?
On the first day of starting the work, access will be needed from 8am onwards until about 4pm. The remainder of the work will be at various times throughout the rest of the working period.
- Can I have a shower fitted?
Tenants who have a disability and a doctors note recommending that they have a shower installed will be granted one, free of charge. Showers are not installed as standard because of the increased cost of the shower unit plus the additional wall tiling. However, if the tenant supplies their own ...
- Can I keep my existing kitchen floor?
This varies from kitchen to kitchen. Often it is not possible to keep an existing floor covering where a kitchen layout is being altered. However, if you do wish to keep your existing floor covering then the possibility of this should be discussed when your survey is carried out.
- Can I use my own wall paint in my new kitchen / bathroom?
Yes. If you do not wish to have the paint colour supplied with the replacement work then you may supply your own paint at your own cost. However, we ask that you buy a good quality paint such as Dulux or Crown as other brands often require a greater number of coats of paint to achieve the same ...
- Do I have to have a new kitchen / bathroom?
No. If you have carried out an upgrade yourself or do not wish to be disturbed by the work for whatever reason then you do not have to have it done.
- Does the kitchen / bathroom work cost me anything?
No. You will not be charged for any of the work and rent will not increase with regard to either the kitchen or bathroom upgrades.
- I work all day, what do I do about the work being carried out while I'm not present?
You can feel safe in leaving a key to your home with the contractor or if you wish, with a neighbour. Keys left with the contractor can be done so with confidence and will be returned to you once the work is complete.
- I'd like to buy a new cooker / washing machine to go with the new kitchen, what do I do about getting it fitted?
The contractor will gladly install your new appliance during the kitchen replacement. However, please notify them of your intentions to buy a new appliance before the work starts, preferably when the contractor comes to survey your kitchen and run through your colour options.
- I've already upgraded my bathroom / kitchen myself, am I entitled to any compensation?
No. Any work you have done yourself to your own kitchen / bathroom is done at entirely your own cost. If you have recently installed your own kitchen / bathroom suite and prefer one from the range we offer then you are still entitled to have the work carried out.
- My neighbour has more kitchen units than me, why?
Each new kitchen layout is designed to give you the maximum amount of work surface and storage space. This, of course, varies according to the number of appliances you have and the shape of your kitchen.
- What do I do about my existing kitchen appliances?
Nothing. Leave them where they are and the contractor will move them to a temporary location while the existing kitchen units are removed. The contractor will then install them back into the kitchen at the end of the first day.
- What do I need to do before the kitchen / bathroom work starts?
Please remove all personal items. For bathrooms, please remove all toiletries and ornaments etc. For kitchens we ask that all cupboards are emptied and all valuables and fragile items are safely removed and stored away from the work area. Any appliances such as the cooker, fridge, washing machi ...
- What if I move? Do I have to repay anything?
If you sell the property within five years from the date of completion of works, you might be asked to repay all or some of the cost of the work. If you are a tenant, you will not be expected to repay anything, provided the heating system is left in the property in proper working order. If your ...
- What if the heating goes wrong?
After the heating has been installed it belongs to you. You are covered by the manufacturer's and the installer's guarantee for the first year. If anything goes wrong during this time the Council will get the problem sorted out. After the first year you are responsible for all repairs, maintena ...
- What size bath will I get?
The largest bath size possible will be installed in your bathroom (1.7m x 0.7m). The lengths of the baths decrease in size in 10cm increments from 1.7m down to 1.5m.
- Who do I contact if I have a problem with the kitchen / bathroom replacement work?
You can either telephone the site manager on the contact number given on your letter notifying you of the start date for the work or contact Tim Goss on 01227 862 473.
