When will my refuse be collected?
To find out when your refuse bins and sacks will be collected either look at your collection date calendar or search for your collection day by your street name or postcode.
- Can I put garden waste in a clear sack?
No - this will contaminate the recycling material
- Can I use my green-lidded bin for another purpose?
Yes, you can. It may be useful to store your clear sacks, but whatever it is used for, it must be available as a garden waste bin when the garden waste scheme comes to your area.
- Can residents put their waste out in sacks instead of a bin if they only have a small amount of waste to be collected?
Unfortunately not - only purple sacks will be collected in future. Purple sacks are issued so we can tell the difference between approved sack properties waste and ordinary side waste.
- Doesn't the council have to collect refuse every week?
The city council is under a duty to collect household waste from domestic premises. However, the frequency of collections is not specified. The city council is providing a weekly collection of household waste but it is asking residents to simply sort their waste into recyclables and non-recycla ...
- Has the council asked residents for their views on the waste collection service?
Yes. Earlier this year, we sent surveys to a random 5,000 households asking whether they would accept the introduction of the new waste collection service. The response was one of the largest the council has ever received on a consultation exercise. More than 2,000 people replied, with 60 per c ...
- How am I supposed to store my waste for two weeks?
The city council proposes to issue extra recycling sacks. A recycling officer will be happy to visit your property and look at your waste disposal arrangements to see what can be done to help you recycle. Councillors have agreed that families with 6 or more in the family may have a second bin.
- How can I dispose of bulky waste?
Bulky waste includes furniture, white goods, electrical appliances and anything else that won't fit in your bin or sack for collection. There will be a charge for the collection of some items, but Kent County Council's household waste recycling centres will take almost any bulky waste item free ...
- How can I dispose of my old television?
Televison sets are considered as bulky waste items along with furniture, white goods, electrical appliances and anything else that won't fit in your bin or sack for collection. There will be a charge for the collection of some items, but Kent County Council's household waste recycling centres w ...
- How do I get my clear sacks?
Rolls of clear sacks will be issued to every household three times a year. Additional rolls can be obtained by completing a registration form at a council office or registering on line.
- How does the recycling scheme work?
Every household in the district has the opportunity to have their recyclables collected in clear sacks from their property along with their landfill waste. Recyclables are collected on a fortnightly basis. Every property can also have garden waste collected from their green-lidded bin every for ...
- How will residents know which day of the week to put their recyclables and refuse out for collection?
The council will ensure that every property within the district receives a calendar giving the correct collection dates for recycling, garden waste and landfill waste.
- I need to buy a replacement wheelie bin, where do I go?
You can get another wheelie bin through SERCO on 08000 319 091.
- I understand everything that has been said but I am still not happy with the policy?
The new arrangements have been agreed by city councillors. If you wish to comment on the policy, you can contact your local councillor directly. Councillors
- If recyclables and landfill waste are being collected together in the same vehicle, how are recyclables kept separate?
The vehicle being used has two separated compartments that allow separate collection without contamination. The recyclables are taken to the Materials Recycling Facility at Hersden to be sorted, separated and baled for reprocessing. Garden waste is taken to a commercial composting facility.
- This must be saving the council money - what happens to the savings?
Initially the service will be slightly more expensive because of the cost of publicity, advertising and extra vehicles - there will be savings in years two and three. The council will be providing more recycling sacks to residents - this will result in a small increase in costs.Any savings made ...
- What additional help will the council provide?
The council is setting up a special team to help residents every step of the way. There will be an extensive publicity campaign with press articles, leaflets to households and road shows. The council will even make home visits to help people sort their waste into what is and isn't recyclable.
- What am I supposed to do with nappies?
Residents are being asked to 'double bag' their nappies in order to prevent odours escaping. The experience of other authorities has shown that this has not been as large a problem as some people perceive. Kent County Council operates a re-usable nappy scheme; Canterbury City Council can supply ...
- What are the frequency of refuse collections?
From January 2005 Canterbury City Council is making changes to the frequency of refuse collections. We are doing this because space in landfill sites is running out Canterbury's will be full by 2017 and we urgently need to find a solution to the problem of where our waste will go. Households in ...
- What are you going to do about people who have their refuse collected in sacks?
Special arrangements will be made for residents on the approved sack list - probably a weekly collection. Site visits will be carried out to assess peoples needs.
Bulky waste (3)
