Frequently asked questions
Welcome to Canterbury City Council's Frequently Asked Questions system, your first point of contact if you have a common question about council services. We've taken the questions you've asked us most frequently at our Contact Centre, answered them and grouped them together by category for you to browse or search an answer for. To find what you're after, use the search box below or choose a category.
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Category » Residents Cards
There were 8 questions found in this category:
But how can I be sure that my details won't be passed on to other businesses?
Please be assured that we never pass our database onto other businesses and no card holder's data is ever made available to external companies. If businesses want to contact card holders the information is collated into a single newsletter which is then sent by us either via email or by traditi ...
- Can I use my card to gain free entry to the Cathedral?
Sorry no, the cathedral issue their own cards for free entry to the cathedral. If you would like a cathedral card please apply in person for a form at Cathedral House, The Precincts, Canterbury .
- How can I find out which businesses accept residents card?
Offers are listed in District Life the city council's free quarterly magazine and on this website. Where possible participating outlets will display our poster.
- I don't live in Canterbury but very near, so can I have a card?
The card is intended for the Residents of Canterbury City Council. So if you live in Canterbury's council tax area, that is anyone (over 18) living in either Canterbury, Herne Bay, Whitstable or the surrounding rural area, you can apply for a card. If you live out of the city council area, we a ...
- I used to get a list of offers and updates why do I no longer receive them?
To safe postage costs, as there are over 20,000 card holders, offers and updates are no longer posted to each card holder. Instead the offers list and any updates are printed in District Life, Canterbury City Council's free quarterly magazine for residents. District Life is delivered to all hou ...
- My husband has a card do I need one too?
Cards are for individuals, not households. So please apply for every person over 18 years in your household. It is better for everyone to have their own otherwise you may find one of you is in the right place at the wrong time!
- What date does my card expire?
The cards are valid indefinitely (i.e. till they fall apart or the scheme ends) although the offers change periodically.
- Why can't my children have a card?
Offers are sometimes made by businesses such as licensed premises where it is not lawful to offer it to those under 18 years of age. Any offer specifically made for children always includes an adult e.g. Canterbury Roman Museum - Card holders and their children go free.
