Frequently asked questions

It is important for us to decide and pay your claim as soon as possible as we know people rely on the help we give.

Our current target and performance is available on our How we are doing page.

To help us deal with your claim quickly please:

a) Fill in our Claim Form clearly and answer every question.
b) Give us all the evidence the claim form asks for.
c) Tell us if you are struggling to get some evidence, we may be able
d) Give us your phone number so we can call you if we have a question.
e) Always respond quickly to our letters