To help us calculate your benefit quickly, we need you to give us all the information and evidence of your income, savings, National Insurance Number, evidence of occupation and identity with your benefit application form. If you do this we will be able to process your claim without writing to you to ask for further information or evidence that could delay your claim.
If you cannot give us all the information and evidence we need with your application, send the form in anyway and let us know when you will be able to provide it.
If we need to write to you for more information or evidence, we will give you 14 days to supply it to us. If we don't hear from you or receive the items requested within this time limit, we will write to you again giving you a further 14 days. If you don't then contact us or supply the items requested within this second time limit we may make a decision without this information or evidence, this could mean we decide you are not entitled.
Our current aim is to decide 90% claims within 14 days of receiving all the necessary information.
The information on this page is for guidance only and is not a full definition of the law.
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