Canterbury City Council

Canterbury City Council Online

Prefer to speak to us in person? Visit our Customer Service Centre, or call 01227 862 000

 
 

Frequently asked questions


What if I don't pay back my housing benefit overpayment?

If you do not pay back an overpayment of Housing Benefit after we have sent you invoices and demands we use a variety of recovery methods including recovering through Welfare Benefits.

If all other recovery action fails we will take Court action to recover the overpayment. Once a Court Order has been awarded we will take enforcement proceedings.

It is important to act as quickly as possible if this happens to you. You can contact our recovery section on 01227 862 390

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