Telephone A to Z of council services

All numbers listed below should be prefixed with 01227 when calling from a mobile phone, or when outside the Canterbury telephone code area.

Numbers listed as 0800 may not be free from mobile phones.

Click a letter to jump to services starting with that letter

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

• Abandoned cars 862 211
• Accidents on council premises 862 079
• Accounts
  • Payable 862 367
  • Published 862 356
• Advertising in tourism publications 862 284
• Advertising in District Life 862 423
• Air conditioning (public buildings) 862 481
• Allotments 862 523
• Animals - dead animal removal 0800 031 9091
• Anti-social behaviour incidents 862 122 
• Archaeological Trust (Canterbury) 462 062
• Archaeology 862 563
• Architectural Services 862 476
• Archives (Canterbury Cathedral, Kent County Council, Canterbury City Council) 865 330
• Art Galleries see Museums
• Arts and creative development 862 201
• Arts development 862 405

B

• Banners across roads and pavements (Kent County Council) 08458 247 800
• Beach cleaning 0800 031 9091
• Beaches 266 719
• Beach huts 266 719
• Bekesbourne Caravan Park
  • Policy 463 216
  • General site enquiry 463 216
    (Camping and Caravanning Club)
• Benefits
  • Application forms 862 300
  • Council Tax 862 300
  • Housing 862 300
  • Welfare Visiting Officer 862 330
  • Benefit Fraud Hotline Freephone 0800 0281 036
• Bias incidents 289 260
• Bins
  • Dog waste bins 0800 031 9091
  • Litter bins 0800 031 9091
  • Wheeled bins 0800 031 9091
• Blocked road gulleys (Kent County Council) 08458 247 800
• Blue Flag Awards (seaside) 266 719
• Bonfires 862 202
• Boot fairs 07771 736 342 (Wincheap - Sunday mornings)
• Braille translation of council documents 862 266
• Buffs Museum see Museums
• Building control/regulations
  • General enquiries 862 513
  • Technical advice 862 512/862 513
• Bulky refuse collection 0800 031 9091
• Burials 862 490
• Business advice and support 862 532
• Business rates
  • Canterbury and rural 862 316
  • Coastal areas 862 326
• Bus permits (concessionary) 862 343
• Bus shelters 0800 031 9091

C

• Caravan sites (council owned)
  • Bekesbourne 463 216
  • Reculver 372 155
• Caravan sites (licensing) 862 204
• Car parks see Parking
• Cemeteries 862 490
• Census information 862 194
• Central Bandstand Herne Bay (Bookings) 862 491
• Central Purchasing 862 257/862 258
• Charity Street collections 862 484
• Children and Youth 862 489/862 125
• Children's Centre (Riverside) 475 550
• City Centre Management 787 921
• Cleaning - communal council blocks Freephone 0800 389 4825
• Cliff protection 862 466
• Clinical waste collection 0800 031 9091
• Closed Circuit Television (CCTV) 862 276
• Coach parking 862 430
• Coast protection 862 455
• Commercial Health 862 222
• Commercial property register 862 532
• Commercial waste 0800 031 9091
• Committee administration 862 175
• Communications 862 050
• Community development 862 104
• Community centres 477 960
  • Spring Lane 477 960
  • Lucerne 282 732
  • Parkside 477 960
• Community Panel 862 058
• Community safety 862122
• Community strategy 862 068
• Complaints 0800 035 1020
• Conservation areas 862 190
• Conservation grants 862 188
• Conservative Group Office 862 025
• Consultation - community 862 518
• Contact Centre 862 000
• Contaminated land 862 202
• Corporate (council) identity 862 282
• Corporate Plan 862 056
• Councillors 862 175
• Council housing
  • Cash incentive scheme 862 142
  • Cleaning (communal areas) Freephone 0800 389 4825
  • Former tenant accounts 862 145
  • Housing benefit 862 300
  • Lift repairs Freephone 0800 652 0690
  • Repairs Freephone 0800 834 959
  • Rent accounts 862 142
  • Tenancy enquiries 862 142
  • Transfers 862 142
• Council meetings 862 004
• Council performance 862 525
• Council Tax
  • Application forms 862 300
  • Benefits 862 300
  • Credit card payments 0845 200 1784 (Council Tax/Business Rates)
  • Customer services 862 300
  • Credit/debit card payments (touchtone) 0845 200 1784
• Countryside 862 486
• Cricket pitches see Sports pitches
• Crime and Disorder Reduction Partnership 862 122
• Cultural Development 862 526
• Cycle routes 862 459
• Cycle routes maintenance (Kent County Council) 08458 247 800

D

• Dane John Gardens 0800 031 9091
• Dane John Friends Group 862 001
• Dangerous buildings see Building control
• Dangerous trees 0800 031 9091
• Data protection 862 017
• Demolitions see Building control
• Development control see also Planning 862 178
• Dial-a-Bus 862 436
• Disabled
  • Access 862 525
  • Aids and adaptations (council property) 862 142
  • Blue badges 01622 605 020
  • Parking bays 862 436
  • Radar Keys enquiries 020 7250 3222 
• District Life magazine 862 050
• Dogs (stray) 862 211
• Drains/drainage (Kent County Council) 08458 247 800
• Dropped kerbs (Kent County Council) 08458 247 800

E

• Economic development 862 532
• Educational visits see Museums
• Elections 862 003
• Electoral registration 862 007
• Electrical installations
  • Public buildings 862 482
  • Council properties 0800 834 959
• Emergencies (out of hours only) 781 879
• Employment (council) 862 071
• Equalities and diversity policy 862 525
• Events management 862 066
• Exchanges (council homes) see Council housing
• Exhibitions see Museums

F

• Festivals development 862 048
• Filming on the highway (Kent County Council) 08458 247 800
• Flooding 862 451
• Floodline 0845 988 1188
• Floodlighting (public buildings) 862 482
• Fly tipping 0800 031 9091
  • Out of hours to 8pm 0800 834 959
• Food safety 862 222
• Food hygiene training 862 222
• Football pitches see Sports pitches
• Footpaths (countryside)
• Kent County Council Public Rights of Way Office 01304 216 307
• Footways/pavements (Kent County Council) 08458 247 800
• Foreshore 266 719
• Freedom of information 862 175
• Funding advice for voluntary and community sector groups 862 517

G

• Galleries see Museums
• Garages (council owned) 862 142
• Gardens (public) see Parks and open spaces
• Gardens/access licences 862 087
• Graffiti 0800 031 9091
• Grants
  • Arts Development 862 405
  • C4B money box 862 104
  • Conservation 862 188
  • Empty homes 862 204
  • Energy efficiency 862 204
  • Heating 862 204
  • Home repair 862 204
  • Landlords 862 204
  • Parishes 862 518
  • Sports 862 155/862 524
  • Voluntary sector 862 516
• Graphic design 862 282
• Grass cutting 0800 031 9091
• Guildhall (bookings) 479 670
• Gypsy enquiries 862 122

H

• Hackney carriage and private hire licences 862 206
• Halls for hire
  • Guildhall 479 670
  • Kings Hall, Herne Bay 374 188
  • Westgate Hall, Canterbury 479 670
  • For full list 862 000
• Health and safety (Commercial premises) 862 222
• Heating
  • Public buildings 862 481
  • Sheltered housing 0800 834 959
• Heritage
  • General 862 190
  • Plaques 862 190
• Herne Bay Museum and Gallery 367 368
• Herne Bay town centre co-ordinator 742 765
• Herons Leisure Centre, Herne Bay 742 102
• HGV parking problems (Kent County Council) 08458 247 800
• Highways (Kent County Council) 08458 247 800
• Historic building inspections 862 188
• Housing Services
  • Cash incentive scheme 862 142
  • Homebuy 862 142
  • Home Improvement Agency 862 580
  • Home improvement and renovations 862 204
  • Homelessness 862 142
  • Homestay 862 580
  • Houses in multiple occupation 862 204
  • Housing (general enquiries) 862 142
  • Housing Needs Register 862 142
  • Housing (private sector) 862 204
  • Housing Standards (private properties) 862 204
  • Housing transfers 862 142
  • Mutual exchanges (housing) 862 142

I

• Industrial property (Whitstable Enterprise Unit) 862 532 - 862 052
• Infectious diseases 862 222
• Insurance claims 862 346/862 345
• International links 862 061
• Internet 862 263
• Invoices 862 293

J

• Job vacancies 862 077

K

• Kings Hall, Herne Bay (bookings) 374 188
• Kingsmead Leisure Centre 769 818

L

• Labour Group Office 862 026
• Land and property
• Canterbury (council owned) 862 087
  • Coastal (council owned) 862 087
  • Development projects 862 096
• Land charges see Local land charges
• Land ownership enquiries 862 087
• Landscape design 862 488
• Landscape maintenance 0800 031 9091
• Legal recovery of debts 862 021
• Legal services 862 017
  • Prosecutions 862 018
• Leisure/sports centres
  • Herons Leisure Centre, Herne Bay 742 102
  • Kingsmead Leisure Centre, Canterbury 769 818
  • Pier Sports Centre, Herne Bay 366 921
  • Whitstable Sports Centre 274 394
  • Whitstable Swimming Pool 772 442
• Liberal Democrat Office 862 023
• Libraries (Kent County Council)
  • Canterbury 463 608
  • Herne Bay 374 896
  • Whitstable 273 309
• Licensing
  • Animal establishments 862 222
  • Caravan sites 862 204
  • Cinemas/theatres 862 484
  • Entertainments licence 862 484
  • Hackney carriage and private hire 862 206
  • Liquor 862 484
  • Pet shops 862 222
  • Street trading 862 549
  • Tables/chairs on streets (Kent County Council) 08458 247 800
  • Zoos 862 222
• Lifeline
  • Daytime number 862 540
  • Emergency number 781 879
  • General enquiries 862 540
• Lift repairs (council housing) Freephone 0800 652 0690
• Listed buildings 862 185
• Litter 0800 031 9091
• Local history Kent County Council Libraries 463 608
• Local land charges 862 181
• Local Plan 862 178
• Local taxes
  • Business Rates Canterbury and parishes 862 316
  • Coastal areas 862 326
  • Council Tax 862 300
• Lord Mayor's Award 862 080
• Lord Mayor's Office 862 080
• Lorry parking problems (Kent County Council) 08458 247 800
• Lottery bids (advice)
  • Arts 862 085
  • Leisure and culture 862 526
  • Sports development 862 155
• Lotteries registration 862 484
• Lunch clubs (Sheltered housing) 862 152

M

• Marketing 862 063
• Marketing (tourism) 862 284
• Market management 07771 736 342
  • Canterbury City Centre - Wednesday and Friday
  • Herne Bay, Kings Road - Saturday
  • Whitstable, Gorrell Tank - Thursday
• Marlowe Theatre
  • Administration 763 262
  • Box Office 787 787
• Media relations 862 050
• Members of Parliament 862 010
• Metal detector finds see Museums
• Minicom Textphone 781 313
• Museums and galleries
  • Buffs Regimental Museum, The Beaney Institute, High Street, Canterbury 452 747
  • Museum of Canterbury, Stour Street, Canterbury 475 202
  • Roman Museum, Butchery Lane, Canterbury 785 575
  • Royal Museum (Canterbury), Beaney Institute, High Street, Canterbury 452 747
  • Canterbury West Gate Towers 789 576
  • Herne Bay Museum and Gallery, 12 William Street, Herne Bay 367 368
  • Whitstable Museum and Gallery, Oxford Street, Whitstable 276 998

N

• Nature conservation 862 486
• Neighbourhood wardens scheme 862 122
• Noise pollution/nuisance 862 202

O

• Ombudsman (general enquiries) 862 006
• Outdoor Leisure 862 001
• Overhanging vegetation (Kent County Council) 08458 247 800

P

• Parish councils clerks 862 010
• Parking
  • General enquiries 862 429/862 428
  • Cleaning 0800 031 9091
  • Fines (Penalty Charge Notices) 862 429
  • Discount scheme 862 428
  • Permits 862 429
  • Management 862 427
  • Park and Ride 862 429
  • Pay and Display 862 429
• Parks and open spaces 862 211
  • Maintenance 0800 031 9091
  • Policy 862 001
• Pavements (Kent County Council) 08458 247 800
• Pedestrian areas
  • Access permits (Kent County Council) 08458 247 800
  • Banners (Kent County Council) 08458 247 800
  • Tables/chairs (Kent County Council) 08458 247 800
  • Pedestrian crossings (Kent County Council) 08458 247 800
• Performance indicators 862 525
• Pest control 862 202
• Planning
  • Advertisements 862 178
  • Applications and appeals 862 178
  • Conservation and design 862 178
  • Enforcement 862 178
  • General enquiries 862 178
  • Planning policy 862 199
• Play areas
  • In parks (maintenance) 0800 031 9091
  • On council housing estates 862 137
  • Policy 862 001
• Pollution (air/noise) 862 202
• Potholes (roads and pavements) (Kent County Council) 08458 247 800
• Press Office 862 050
• Prosecutions 862 018
• Public Relations 862 050
• Public Rights of Way (Kent County Council) 0845 345 0210
• Public Safety Unit 862 122
• Public toilets 0800 031 9091
• Published accounts 862 356

R

• Radar key enquiries (Radar Disability Network) 0207 250 3222
• Rats 862 202
• Recruitment 862 077
• Reculver Caravan Park 372 155
• Reculver Country Park 740 676
• Recycling
  • Collections 0800 031 9091
  • Information and advice 862 247
  • Recycling banks 0800 031 9091
  • Recycling sacks 0800 031 9091
• Refuse collection (domestic) 0800 031 9091
• Refuse collection (trade) 0800 031 9091
• Rents (council tenants) see Council housing
• Repairs (owner occupiers and private tenants) 862 204
• Residents Card 862 570
• Residents' parking permits see Parking
• Reviews of services 862 059
• Rivers/sluices 862 451
• Riverside Children's Centre 475 550
• Roads
  • Adoptions (Kent County Council) 08458 247 800
  • Banners (Kent County Council) 08458 247 800
  • Boundaries (Kent County Council) 08458 247 800
  • Cleaning 0800 031 9091
  • Drains (road gulleys) (Kent County Council) 08458 247 800
  • Lighting (Kent County Council) 08458 247 800
  • Naming, numbering, road name plates 862 436
  • Signs and lines (Kent County Council) 08458 247 800
  • Canterbury and rural south 08458 247 800
  • Coastal towns and rural north 08458 247 800
  • Snow clearance (Kent County Council) 08458 247 800
  • Zebra crossing lights (Kent County Council) 08458 247 800
• See also Traffic Management
• Roadworks information 08458 247 800
• Rodent control 862 202
• Rubbish 0800 031 9091

S

• Scaffolding (licensing) (Kent County Council) 08458 247 800
• Scrutiny 862 332
• Seaside awards 266 719
• Searches see Local Land Charges
• Sea defences/sea walls 862 451
• Sea water quality 08708 506 506
• Service charges (leasehold flats) 862 354
• Sewers (Southern Water Services) 0845 278 0845
• Sharps boxes 0800 031 9091
• Sheltered housing
  • Enquiries 862 142
  • Management 862 152
• Sheriff of Canterbury 862 080
• Shop premises (council owned) 862 087
• Skip permits (Kent County Council) 08458 247 800
• Snow clearance (roads) (Kent County Council) 08458 247 800
• Sponsorship and advertising 862 423
• Sports development 862 155/862 524
• Sports pitches
  • Booking 0800 031 9091
  • Maintenance 0800 031 9091
  • Policy 862 001
• Sports/leisure centres
  • Herons Leisure Centre, Herne Bay 742 102
  • Kingsmead Leisure Centre,Canterbury 769 818
  • Pier Sports Centre, Herne Bay 366 921
  • Whitstable Sports Centre 274 394
  • Whitstable Swimming Pool 772 442
• Streams and watercourses 862 451
• Street lighting (Kent County Council) 08458 247 800
• Street cleaning 0800 031 9091
• Street trading 862 549
• Student houses 862 204
• Support to voluntary and community sector groups 862 515
• Sure Start 475 550

T

• Taxes see Local taxes
• Taxi licensing 862 223
• Tennis courts (bookings)
  • West Beach, Whitstable 07709 934 233
  • St Anne's, Tankerton 272 846
• Tourism
  • Development 862 571
  • Marketing 862 284
• Toilets (public) 0800 031 9091
• Tower House 862 080
• Trade refuse 0800 031 9091
• Trading Standards (Kent County Council) East Kent 01233 652 388 
  • Helpline 08454 040 506
• Traffic management (including traffic calming
  and cycle routes)
  • Canterbury and rural south (Kent County Council) 08458 247 800
  • Coastal towns and rural north (Kent County Council) 08458 247 800
  • Traffic and transport policy (Kent County Council) 08458 247 800
  • Traffic light faults 01622 666 055
  • Traffic Regulation Orders (Kent County Council) 08458 247 800
• Traveller encampments 862 204
• Tree Preservation Orders (Conservation areas) 862 178
• Trees on highways or council housing land 0800 031 9091
• Trees on private land 862 178
• Twin towns 862 061

U

• Unauthorised encampments 862 122V
• Visitor Information Centres
  • 12/13 Sun Street, Canterbury CT1 2HX 378 100
  • Herne Bay District office, William Street, Herne Bay CT6 5NX
  • Whitstable District Office, 57 Harbour Street, Whitstable CT5 1AQ
• Ventilation (public buildings) 862 481
• Voting - elections 862 003

W

• War memorials 862 185
• Wasps nests 862 202
• Water/Beach Safety (Sea) 266 719
• Westgate Hall 479 670
• Website 862 263
• Wheelie bins 0800 031 9091
• Whitstable Harbour 274 086
• Whitstable Museum and Gallery 276 998
• Whitstable Sports Centre 274 394
• Whitstable Swimming Pool 772 442
• Whitstable Town Centre Co-ordinator 742 765
• Work experience 862 071
• World Heritage Site 862 185

Y

• Yellow lines 862 544
• Young people/youth work 862 520

Z

• Zebra crossings (Kent County Council) 08458 247 800
• Zebra crossing lights (Kent County Council) 08458 247 800
• Zoo licensing 862 222