Contacting the council

You can contact the council in any of the following ways:

• Telephone - all council services have direct dial telephone numbers
• Our phone lines are open from 8am until 6.30pm
• E-mail - many council services have dedicated e-mail addresses
• Visiting the council offices in person - visit our offices in Canterbury, Herne Bay and Whitstable
• Writing - if you prefer pen and ink, look here for postal addresses
• By DX Post - special business to business delivery service  
• By fax
• Using our comments and complaints scheme - to make a comment, complaint or suggestion about any of our services.
• Corporate Services Department Performance - The government set targets for all areas of local government service. We set additional 'local' service- related indicators and measure our performance against annually reviewed targets.

Visiting the council offices in person

You can visit the council offices where our customer service advisors will be happy to help or put you in touch with the right person.

Canterbury Main Office
Military Road, Canterbury CT1 1YW
Open Monday to Friday 8.30am to 5pm
Phone 01227 862 000

Herne Bay Office
William Street, Herne Bay CT6 5NX
Open Monday to Friday 8.45am to 4.45pm and Saturday 9.30am to 1pm
Phone 01227 862 000

Whitstable Library
31-33 Oxford Street, Whitstable CT5 1DB
Open Tuesday and Friday Only 9.15am to 12pm and 1pm to 4.45pm
Phone 01227 862 000

If you need to contact the council in an emergency outside these hours or at weekends please telephone 01227 781 879. All emergency calls are recorded.
To avoid disappointment, it is advisable to call first if you are visiting to talk to a particular officer.

In writing

You can also contact us in writing, by addressing your enquiry to either an internal officer (by using the A to Z database) or to a service at the relevant office address. (see above).

If you write to us, we will:

• aim to reply to all letters, e-mails and faxes within 14 working days;
• use plain and correct English and provide full contact details; and
• if asked, provide information in Braille, in another language, on audio tape or in large type.

By fax

Send faxes to: 01227 862 020. Please address your fax to the section/person responsible for the service that you wish to contact.

By DX Post

Companies who subscribe to the DX postal system may like to know the council's DX address:

Canterbury City Council
DX99713
Canterbury 3