Lifeline: Your 24 hour personal alarm

Canterbury City Council's Lifeline service can offer peace of mind 24 hours a day, 365 days a year.

Your Lifeline alarm will automatically call our monitoring centre at the touch of a button. Our trained operator will quickly respond to your call, providing anything from a reassuring ear to obtaining help from your family or the emergency services.

Various types of Lifeline units are available; all work with your existing phone connection.

Imagine the security of never being alone in an emergency. At a time when caring within the home is a priority for many people, a Lifeline alarm provides a reassuring link to the outside world.

What does Lifeline offer you?

• A 24 hour a day service, 365 days a year
• Local monitoring centre
• Friendly, prompt and discrete service
• Fully trained, professional staff at the touch of a button
• Low hire charge
• Free installation
• Repair or replacement service if something should go wrong with your Lifeline unit

To receive a free demonstration of the service please call 01227 862 540

What does it cost?

The service, including rental of the lifeline and pendant breaks down to approximately £3.25 a week. There are no installation costs. You may be eligible for a discount, please contact Lifeline for details.

 Do I need emergency key holders?

A person who wishes to access this service needs to have either:

• Two emergency key holders
• One emergency key holder and a keysafe that is provided by the user of the service

If this is a difficulty, Canterbury City Council Lifeline can recommend a partner organisation who will provide key holding services. Lifeline can also arrange installation of a keysafe. There is a cost for these services, more information is available on request. A keysafe can be purchased privately.

How the system works

• Step 1:To raise an alarm call, you would press the red button on the Lifeline base unit or the alert pendant
• Step 2: You can then speak directly to a Lifeline operator using the powerful microphone and speaker in the base unit, without needing to be near your phone
• Step 3: The Lifeline operator will summon appropriate