Canterbury City Council

Canterbury City Council Online

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Street Scene Questionnaire

Street Scene and our contractor, Serco, aim to continually improve our service to you.  We respond to enquiries by giving advice, taking action to resolve problems and stop illegal activity where possible.

Please take a few minutes to answer the following questions using the scale provided:

5 = Very satisfied
4 = Satisfied
3 = No opinion
2 = Dissatisfied
1 = Very dissatisfied
 
 
Q1 Play areas, parks and gardens

We maintain, clean and regularly inspect and carry out an annual programme of landscaping. How would you rate our service?
 
 
 
 
 
 
Q2 Cemeteries

We carry out general maintenance and provide a burial service.  How would you rate our service?
 
 
 
 
 
 
Q3 Stray dogs and dog fouling

We collect stray dogs and take them to a council approved kennel (between Monday to Friday only). We investigate dog fouling complaints and give fixed penalty notices to offenders.  How would you rate our service?
 
 
 
 
 
 
Q4 Abandoned vehicles

We remove in conjunction with Kent County Council.  How would you rate our service?
 
 
 
 
 
 
Q5 Clinical waste

We collect waste sacks and sharps boxes are provided free to private households. We also remove discarded syringes found on public land.  How would you rate our service?
 
 
 
 
 
 
Q6 Public toilets

We carry out regular inspections, cleaning and maintenance.  How would you rate our service?
 
 
 
 
 
 
Q7 Street cleaning - how would you rate our service?
  5   4   3   2   1
  Street cleaning        
  Rubbish dumping        
  Fly tipping        
  Litter        
  Dog fouling        
  Graffiti        
  Fly posting        
  Litter bins        
  Highway spillages        
  Shopping trolley removal        
 
Q8 Bulky waste

We collect large unwanted household items on request for a reasonable cost.  How would you rate our service?
 
 
 
 
 
 
Q9 Landfill waste collection

We provide a collection every two weeks and an assisted collection for those who are unable to wheel their bin to the front of their property.  How would you rate our service?
 
 
 
 
 
 
Q10 Recycling and garden waste collection

We provide a collection every two weeks in clear recycling sacks and green lid garden waste bins.  How would you rate our service?
 
 
 
 
 
 
Q11 Communications

We aim to respond to all letters and e-mails needing a reply within 14 days and aim to return calls within one day.  How would you rate our service?
 
 
 
 
 
 

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