Proof to support your council tax support application

You are responsible for giving us all the information and proof we need to support your council tax support application.

If you can't get all the proof needed to send in with the application form, please send the form to us anyway and include a covering letter explaining that you will send further information later. We will normally give you one calendar month to send in everything we need. This time limit can be extended if there is a good reason why you can't give us the information in that time.

It is important that you provide proof for you and your partner and for any other adults living in your home.

We must see original documents, not copies.

Proof that we will normally ask you to provide includes: 

  • proof of identity
  • proof of National Insurance number
  • proof of earnings
  • proof of benefits, allowances, pensions and other income
  • proof of capital (for example bank accounts, savings and investments)
  • proof of money paid out.

If someone new joins your household, you will need to provide proof for them too.

Proof of identity

We must see at least two documents that prove both you and your partner's identity (unless previously provided at this address).

Documents that we will accept include:

  • driving licence
  • passport
  • birth or marriage certificate
  • a letter addressed to you from a solicitor, doctor, social worker, probation officer, HM Revenue and Customs or the Home Office
  • a recent gas, electricity or water bill
  • Certificate of Identity (Home Office)
  • divorce papers
  • EU National Identity card
  • UK residence permit
  • bank or building society statements
  • benefit award notifications
  • payslips or a letter from your employer.

Proof of National Insurance number

We need to see your National Insurance number included on an official document, for example:

  • a National Insurance card
  • Department for Work and Pensions (DWP) letters
  • printed wage slips
  • P45/P60
  • tax letters
  • pension letters
  • Tax Credit award letter.

Proof of earnings

The proof of earnings we need to see depends on whether you are of working age or pension age.

For council tax support purposes, pension age means anyone who has reached the qualifying age for Pension Credit.

People of working age

If you are of working age and are working, and:

  • you are paid monthly, you need to provide your last two payslips
  • you are paid fortnightly, you need to provide your last three payslips
  • you are paid weekly, you need to provide your last five payslips.

People of pension age

If you are of pension age and are working, and:

  • you are paid monthly, you need to provide your last two payslips
  • you are paid fortnightly, you need to provide your last two payslips
  • you are paid weekly, you need to provide your last four payslips.

If you have only just started work, or don't have any payslips, you can ask your employer to complete a certificate of earnings form.

If you are self-employed, you need to give us information about your self-employment.

Proof of benefits, allowances, pensions and other income

You will need to provide proof of any other income; examples include student loans or grants, maintenance payments and pensions.

We will also need to see proof of all benefits received. If possible, you should provide an award notice from the agency paying you the money.

You will need to provide your current entitlement letters from the Department for Work and Pensions, The Pension Service or HMRC for Tax Credits or Child Benefit.

Examples of what you may need to provide include:

  • current pension payslips or award letters
  • current state benefit entitlement letters
  • Child Support Agency award letter, letter from the person paying the maintenance or a court letter
  • Child Benefit award letter
  • student bursary or grant award notice together with a letter from the college stating the term dates
  • student loan award notice together with a letter from the college stating the term dates
  • proof of any money people pay you for board and lodgings.

Proof of capital (for example bank accounts, savings and investments)

You should provide your bank or building society statements or Post Office books or accounts with the interest made up to date, showing the latest two month's transactions.

We also need to see certificates for National Savings certificates, ISAs, stocks, shares and unit trusts. We need to see proof of any interest or dividends you get on investments and savings.

We will look at any savings you (and your partner if you have one) may have. If you have £6,000 or less we will ignore them. If you have more than £6,000 but not more than £16,000 we will take into account £1 per week for every £250 over £6,000.

If you have reached the qualifying age for Pension Credit, we will ignore the first £10,000 and take into account £1 per week for every £500 over £10,000.

You don't need to provide proof of your capital if:

  • you are of working age and have capital less than £5,500, or
  • you are of pension age and have capital less than £9,500, or
  • you receive Income Support, Jobseeker's Allowance (income based), Employment and Support Allowance (income related) or Pension Credit (guarantee credit).

If you have savings of more than £16,000, you won't normally be able to get any council tax support (unless you receive the guarantee credit element of Pension Credit).

Proof of money paid out

Examples of what you may need to provide include:

  • Proof of childcare expenses. Please provide a childminder's letter confirming their Ofsted registration number, how much you pay, for what period and the names of your children who attend. If you don't have these please ask your childcare provider to complete a childcare costs certificate.
  • Letter from pension company showing your contribution (only if you or your partner work).

If someone new joins your household, you need to tell us straight away and provide the following proof:

Your partner moving in

Their name, date of birth, gender, earnings, income and savings. We will also need two forms of identification for your partner and proof of their their National Insurance number.

Dependant child moving in

Their birth certificate, and proof of Child Benefit (either from a bank statement or the award letter from HM Revenue and Customs).

Someone else moving in

Their name, date of birth, relationship to you and your partner, gender, income and benefits. If employed, the number of hours they work and proof of earnings.

Without this information it may not be possible to work out your council tax support so you must provide everything as quickly as possible. You should return the form to us even if you don't have all documents.

You must tell us about any changes in your circumstances that may affect your application. The proof you need to provide will be the same as listed for a new application above. Other proof you need to provide will depend on the change you are reporting. 

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