Contact us

Did you know...

You can use our online calculator to work out what benefits you can get.

Calculate your benefits

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Documents should be no larger than 2MB. Make sure you take a photo of every relevant page and that all information can be clearly seen.

Submit documents

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can tell us online about a change (for example, a new job or home) that may affect your benefit claim. 

Report a change

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

If we've paid you too much in benefits, it's easy to pay it back online.

Make a payment

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can appeal a benefits overpayment decision online. You must do it within one calendar month.

Appeal an overpayment

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can report a missed bin collection online and track the progress of your request.

Report a missed collection

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call Serco on 0800 031 9091

Serco's phone lines are open between 8.30am to 5pm, during the week (excluding bank holidays), and closed at weekends.

Did you know...

If your bin was broken when it was emptied, you may be able to get it replaced.

Let us know about a broken bin

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call Serco on 0800 031 9091

Serco's phone lines are open between 8.30am to 5pm, during the week (excluding bank holidays), and closed at weekends.

Did you know...

If your bin has been stolen or damaged by someone else or wasn't there when you moved into a property, you'll need to buy a new one.

Get a new bin or box

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call Call Serco on on 0800 031 9091

Serco's phone lines are open between 8.30am to 5pm, during the week (excluding bank holidays), and closed at weekends.

Did you know...

We can pick up your bulky waste items on your usual bin collection day.

Book a bulky waste collection

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call Call Serco on on 0800 031 9091

Serco's phone lines are open between 8.30am to 5pm, during the week (excluding bank holidays), and closed at weekends.

Did you know...

You can search by item or type of bin.

Find out where to put your waste

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call Call Serco on on 0800 031 9091

Serco's phone lines are open between 8.30am to 5pm, during the week (excluding bank holidays), and closed at weekends.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call Serco on 0800 031 9091

Serco's phone lines are open between 8.30am to 5pm, during the week (excluding bank holidays), and closed at weekends.

Did you know...

If you've fallen behind with council tax payments you may be able to set up a payment plan.

Set up a payment plan

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can tell us online if you're moving home (including in or out of the area).

Report a change of address

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can report a change online (including a property becoming empty) that might affect your council tax.

Report a change of circumstances

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can download our document to find out how much council tax you'll pay for your property. 

See council tax charges

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

If you've paid too much council tax or your circumstances have changed you may able to get a refund.

Apply for a council tax refund

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can use our online form to report flytipping in public areas. We can't collect it from private land.

Report flytipping

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Graffiti removal from your home is free of charge for the first two hours. We'll also remove graffiti from property we own, like play areas and public toilets. 

Report graffiti

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Spotted a damaged or overflowing public litter or dog bin? You can report it online.

Report a problem with a litter bin

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

We don't provide an out-of-hours service for one-off problems like loud parties, but you can report ongoing problems to us.

Report a noise, smoke or smell problem

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You'll need to contact different people depending on where the problem is:

  • If it's in your council owned property, you should arrange for a pest control service to visit.
  • If you rent privately, you should speak to your landlord.
  • If it's someone elses property, you must contact the owner.
  • If it's on council land (for example, a car park) you can report it to us.

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You must pay the full amount of a fixed penalty notice within 14 days. 

Pay a FPN

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

We are responsible for overseeing drainage in Canterbury, Herne Bay, Whitstable and the surrounding villages. This includes:

  • maintenance of land drainage on council-owned land
  • overseeing emergency drainage works and
  • giving information and advice.

If your home has a drainage problem, it's usually the responsibility of the householder to fix. If you live in a council property, you should report it to Serco on 0800 834 959.

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can search for information on a property or area of land even if you don't own it.

Search the HM Land Registry

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Before you report a breach, you should check if planning permission is already in place or not needed.

Report a breach of planning rules

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Kent County Council (KCC) look after overgrown trees and hedges.

Report a problem to KCC

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Kent County Council team on 03000 41 31 31

Their phone lines are open between 9am and 5pm during the week.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Before you apply you'll need to complete a pre-assessment so we can make sure homes are allocated to people most in need.

Apply for social housing

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Our online form will tell you what help you might get if you're homeless or at risk.

Find out what help you might get

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

East Kent Housing are responsible for council tenant services, including repairs and maintenance.

Visit the East Kent Housing website

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the East Kent Housing team on 01227 862 142

Their phone lines are open X

Did you know...

You'll need to advertise your home before you can swap with another council or housing association tenant.

Register for a mutual exchange

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the East Kent Housing team on 01227 862 142

Their phone lines are open X

Did you know...

If you've got a problem with your rented property, you should try and resolve it with your landlord first before reporting it to us.

Report a problem with your landlord

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

The easiest way to pay your business rates is online. You'll need your business rates account number.

Pay your business rates online

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You might be eligible for a discount (known as rates relief) on your business rates. 

Apply for business rates relief

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You need to tell us straight away about any changes to your business, including a change of address.

Tell us about a change to your business

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

A (HMO) is a property let to at least three tenants who form two or more 'households' and who share a toilet, bathroom or kitchen. Renting one out? You might need a licence.

Find out about HMOs

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Holding multiple celebrations and events on your premises? You need a separate TEN for each one.

Apply for a Temporary Events Notice

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You must have all the required licences in place before starting a business.

Apply for a business registration licence

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You need to have held a clean EU or UK driving licence for at least two years before you apply for a taxi or private hire licence.

Apply for a taxi driver or private hire licence

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

StartMyBiz offers personal and friendly support to point you in the right direction when it comes to starting your own business.

If you've already got a business venture up and running, GrowmyBiz could be just what you're looking for!

Visit the MyBiz site

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Tell us about your move and we'll set you up a council tax account at your new address.

Tell us you're moving into the area

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

We'll close your council tax account and send you a bill for any money you owe.

Tell us you're moving out of the area

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You'll need to check availability for your permit zone before applying.

Apply for a parking permit

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

All our permits are virtual so your visitor won't need to display anything in their vehicle.

Apply for visitor vouchers

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

There are plenty of options available, whatever your mode of transport!

Find a car park

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

It's just £3.50 per day to get around the city -  hop on and off as many times as you like!

Find out about Park and Ride

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You should contact the police on 101 for serious parking offences, like the obstruction of a highway or pavement. You can report illegal parking in car parks or residential streets to us below.

Report illegal parking

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Spotted an abandoned vehicle? You can report it to us online.

Report an abandoned vehicle

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

If you pay your fine online within 14 days you'll get a 50% discount on the amount shown.

Pay a parking fine

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can challenge a parking fine if you think we've issued it unfairly.

Challenge a parking fine

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You need to apply to Kent County Council (KCC)for a disabled blue badge.

Apply for a blue badge

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

We know that planning permission can be overwhelming so we've put together a handy guide to help you. 

Step-by-step guide to planning permission

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Our online search lets you find, comment on or object to a planning application. 

Search for a planning application

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Our building control services are now managed by STG, in partnership with Gravesham, Medway and Swale councils.

Find building control services

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the STG team on 01634 331 133

Their phone lines are open between 9am and 5pm, during the week (excluding public holidays).

Did you know...

Before you report a breach, you should check if planning permission is already in place or not needed.

Report a breach of planning rules

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

If you don't register a new address with us then you won't be able to get utility services installed and you might have trouble with post.

Register a new address

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You'll need to check availability for your permit zone before applying.

Apply for a parking permit

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

All our permits are virtual so your visitor won't need to display anything in their vehicle.

Apply for visitor vouchers

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Kent County Council (KCC) are responsible for repairs and maintenance of potholes, traffic lights and most street lights.

If the street light is in a council owned car park, you can report it to us at parking.facilities@canterbury.gov.uk

Report a problem to KCC

Still need to call?

Call the Kent County Council team on 03000 41 31 31

Their phone lines are open between 9am and 5pm during the week.

Did you know...

You can report non-urgent problems to Kent County Council (KCC), who are responsible for pavements and footpaths.

Report a problem to KCC

Still need to call?

Call the Kent County Council team on 03000 41 31 31

Their phone lines are open between 9am and 5pm during the week.

Did you know...

You can report non-urgent problems to Kent County Council (KCC), who are responsible for repairs and maintenance of road signs.

Report a problem to KCC

Still need to call?

Call the Kent County Council team on 03000 41 31 31

Their phone lines are open between 9am and 5pm during the week.

Did you know...

You should contact the police on 101 for serious parking offences, like the obstruction of a highway or pavement. You can report illegal parking in car parks or residential streets to us below.

Report illegal parking

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

If you don't register a new address with us then you won't be able to get utility services installed and you might have trouble with post.

Register a new address

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can use our online form to report flytipping in public areas. We can't collect it from private land.

Report flytipping

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Graffiti removal from your home is free of charge for the first two hours. We'll also remove graffiti from property we own, like play areas and public toilets. 

Report graffiti

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can use GOV.UK's online service to register in five minutes!

Register to vote

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can also find your polling station on the back of your poll card, which will be issued before an election.

Find your polling station

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Can't see what you're looking for? You might want one of the links below. If not, get in touch with us.

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Every year we carry out a wide range of consultation about services we provide. 

See current and previous consultations

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

Our online search lets you find your ward, councillors and parish information.

Find your ward and councillors

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

We award funding for some community projects and activities.

Find funding opportunities

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can register to receive notifications when new jobs are posted.

See job vacancies and volunteering opportunities

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Did you know...

You can visit our newsroom for the latest news and events, plus any media enquiries.

Visit Canterbury Newsroom

Send us a message

If you'd like to get in contact with us, the simplest way is to complete our enquiry form.

You'll get a copy of your submission by email and we'll respond as soon as possible.

Save time, do it online

Still need to call?

Call the Customer Services team on 01227 862 000.

Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

You can drop-in for all services between 8.30am and 12.30pm, during the week (excluding bank holidays).

Between 2pm and 5pm it's appointments only.

Our address

Canterbury City Council,
Military Road
Canterbury
CT1 1YW
Get directions

Out-of-hours emergencies

In an emergency you can talk to our out-of-hours team, please call 01227 781 879.

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