Repairs and maintenance responsibilities for council leaseholders

RepairUs Exceptions
Structural repair and brickwork   
Ceilings and floor surfaces, including internal plaster and floorboard YesUnless it's in common areas or joists shared between two homes
External walls and communal floorsYes  
StairsYes Unless the stairs are only in your own property
Damp proof courseYes  
Electrical work   
All electrical work, including smoke alarms, light fittings, wiring and circuits YesUnless they are in communal areas 
Gas, plumbing and heating   
Drains and water supply pipesYes Unless the pipes are only in your own property
All other gas, plumbing and heating works, including safety certificates, gas fires and cookers, bathroom fittings, boilers, radiators and fireplaces Yes 
Joinery, doors and windows   
Door bells, knockers and numbers Yes 
Glass in doors and windows Yes 
Kitchen units and worktops  Yes 
Decorations inside your property Yes 
Inside doors, frames, architraves, floorboards and skirting boards Yes 
Window frames and fittingsYes  
Outside the property   
Personal sheds and garden maintenance Yes 
Other work, including walls, gutters, downpipes and external decorationsYes  
Shared facilities   
All communal areas, including car parks, gardens, paths, fences and gates, hallways, stairs and liftsYes  

Report a repair

Report a problem with the cleaning

If you have a problem with the cleaning of the shared areas you should report it to Mears by email.

Report a problem with the grounds maintenance

If you have a problem with the grounds maintenance you should report it to Serco by email or call them on 07718 045 985.