Severe Weather Emergency Protocol

We activate our Severe Weather Emergency Protocol (SWEP) when the weather forecast shows the temperature is set to drop to 0 degrees centigrade or below for at least three consecutive days.

This involves us working with partner organisations including Porchlight, Catching Lives and Street Pastors, to react to reports of a rough sleeper by offering the person support in the form of accommodation such as bed and breakfast or temporary housing.

To let us know about a rough sleeper who you believe is in need of assistance, please call Catching Lives during the daytime on 07565 867091.

Out of office hours, call our control room on 01227 781879, which is open 24/7.

When contacting us, please provide as much information as possible about the location of the individual you are calling about.

It is important to note that even when SWEP is in place, we cannot forcefully intervene to provide an individual with support. Many people refuse help and this is their right.

Therefore, should you contact us about a rough sleeper, you should not necessarily expect to see that individual removed and placed into accommodation. This is not because the authorities have failed to react to your report, but because the individual has declined support.

We work very closely with our partners all year round on homelessness issues. We know many of the rough sleepers and where they will be, and we know that some of these individuals do not want to engage in any housing intervention offered.

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