COVID-19 advice and support

Some of our services might have changed or temporarily stopped. See more information including service statuses

Repairs and maintenance responsibilities for council leaseholders

Repair Us You Exceptions
Structural repair and brickwork      
Ceilings and floor surfaces, including internal plaster and floorboard   Yes Unless it's in common areas or joists shared between two homes
External walls and communal floors Yes    
Roofs Yes    
Balconies Yes    
Stairs Yes   Unless the stairs are only in your own property
Damp proof course Yes    
Electrical work      
All electrical work, including smoke alarms, light fittings, wiring and circuits   Yes Unless they are in communal areas 
Gas, plumbing and heating      
Drains and water supply pipes Yes   Unless the pipes are only in your own property
All other gas, plumbing and heating works, including safety certificates, gas fires and cookers, bathroom fittings, boilers, radiators and fireplaces   Yes  
Joinery, doors and windows      
Door bells, knockers and numbers   Yes  
Glass in doors and windows   Yes  
Kitchen units and worktops    Yes  
Decorations inside your property   Yes  
Inside doors, frames, architraves, floorboards and skirting boards   Yes  
Window frames and fittings Yes    
Joists Yes    
Outside the property      
Personal sheds and garden maintenance   Yes  
Other work, including walls, gutters, downpipes and external decorations Yes    
Shared facilities      
All communal areas, including car parks, gardens, paths, fences and gates, hallways, stairs and lifts Yes    

Report a repair

Report a problem with the cleaning

If you have a problem with the cleaning of the shared areas you should report it to Mears by email.

Report a problem with the grounds maintenance

If you have a problem with the grounds maintenance you should report it to Serco by email or call them on 07718 045 985.