What is an overpayment?
If you’ve received too much housing benefit we will write to you and ask you to pay back the amount we have overpaid. Overpayments often happen if you don't let us know about a change in your circumstances - for example, a change in income.
If you told us about a change and we didn't act on it we won't automatically ask you to pay it back, it will depend on the circumstances.
If you think we've made a mistake regarding an overpayment, you can submit an appeal.