Report a missed bin

Please wait until after 3pm on your usual collection day before reporting a missed bin, as we may come back to collect it on the same day.

We won't come back to collect your bin if:

  • your waste was put into the wrong bin
  • your bin was not in the right place for collection
  • your bin was too heavy or damaged
  • your bin was not left out by 6am on your collection day
  • you don't report it within 36 hours of your collection date

If none of the above applies please report it as a missed collection.

Report a missed bin