Report a missed bin
Please wait until after 3pm on your usual collection day before reporting a missed bin, as we may come back to collect it on the same day.
We won't come back to collect your bin if:
- your waste was put into the wrong bin
- your bin was not in the right place for collection
- your bin was too heavy or damaged
- your bin was not left out by 6am on your collection day
- you don't report it within 36 hours of your collection date
If none of the above applies please report it as a missed collection.