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Accessibility statement

Canterbury City Council is committed to making its website accessible, in accordance with the Public Sector Bodies The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952.

This accessibility statement applies to all relevant digital content on, that falls within the remit of the above mentioned legislation and the Equality Act 2010 as appropriate.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed in the next section of this statement called "non accessible content".

Non accessible content

We must publish information on known accessibility issues with our website.

We are currently auditing our website and will list here the areas that we know are not accessible. We will also explain what we are doing to fix the issues, and give information on alternative ways you can get the content.

Known accessibility issues

The content listed below is non-accessible for the following reasons.

Image links

Some image links to social media use the same text alternatives to link to different URLs. People using a screen reader may not fully understand the purpose of the link. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all image links by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.


Some of our web pages do not validate properly or fully conform to HTML specifications. This fails WCAG success criterion 4.1.1. We plan to fix these issues by September 2020.

How we tested this website

This website was last tested on 5 September 2019. We use an independent accessibility service called Sitemorse to monitor accessibility issues, as well as track the progress we make fixing them.

Change text size and colours

You can change the text size or choose a high contrast display option on this website by managing your display options.

Contacting us about accessibility

We are always looking for ways to improve the accessibility of this website. You can let us know about part of the website that is not accessible, or ask about other ways to access content using the link below.

Contact us about accessibility

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).