Contractors carry out certain jobs on behalf of us, if you would like to report a problem you should use the following telephone numbers:


Serco are responsible for certain environmental services including:

  • Recycling, garden, refuse and bulky waste collections
  • Missed bin collections
  • Purple sack delivery
  • Clinical waste collections
  • Flytipping
  • Flyposting
  • Graffiti removal
  • Cleaning - beaches and streets 
  • Dog waste bin and litter bin emptying
  • Litter - car parks, streets, open spaces and play areas
  • Bus shelter maintenance
  • Car park maintenance
  • Tree maintenance
  • Grass cutting
  • Flower beds
  • Sports pitch maintenance and bookings
  • Street name plates
  • Collection of shopping trolleys
  • Play areas
  • Gate locking
  • Cemeteries
  • Buildings in parks
  • Seafront shelters.

You can report a problem to Serco by emailing or by calling 0800 0319 091


Cleansing and building repairs of public conveniences and toilets.

Phone number is 08000 855032 and the email is


Mears are responsible for:

  • Housing repairs
  • Voids
  • Minor aids and adaptations
  • External repairs and redecorations
  • Lift maintenance and servicing
  • Building cleaning.

To contact Mears, please email or call 0800 3134 740


P&R carry out gas servicing and maintenance. If you need to report a problem with your heating, please call 0800 91 96 34.

A - Z of council services