Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

How can I book a bulky waste collection?

Our quick online form will ask which items you want to get rid of and then book you a slot convenient to you based on your normal bin collection day.

Book a bulky waste collection

How much does a bulky waste collection cost?

Standard items like bikes or chairs cost £21.56. Fridges, freezers and TVs cost £41.58 each.

Book a bulky waste collection

When will you collect my bulky waste?

You’ll get to choose a day based on your normal collection day - our online form will then send you confirmation of the date.

Book a bulky waste collection

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the bins and waste team on 01227 947 860 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.