Accessibility statement

Find out how accessible this website is and how to contact us if you have an accessibility problem.

This statement applies to content published on

This website is run by Canterbury City Council’s Digital, Data and Improvement team. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is 

We know some parts of this website are not fully accessible:

  • some older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format such as large print, Braille or in an audio format, you can request it online.

Tell us if you need information in a different format

Contacting us about accessibility

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Canterbury City Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Disproportionate burden

Non-HTML documents

Some documents on this website are not accessible. They have issues such as missing text alternatives and missing document structure.

We have assessed the time and cost of making them accessible and believe updating these would represent a disproportionate burden, considering the resources available to us, as they are infrequently used and are not essential to providing a service.

Accessible versions will be provided, if needed, and can be requested from the download page.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have forms published as PDF documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will have an accessible format.

How we tested this website

This statement was prepared on Wednesday 7 July 2021. It was last reviewed on Thursday 10 February 2022. 

This website was last tested on Monday 10 June 2024. The test was carried out by Silktide as well as through manual testing.

Silktide tested every page on this website. We manually tested a broad range of pages including directories and menus.