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Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

Got a question?

How do you work out my business rates?

We work it out based on the rateable value of your business. The rateable value is the yearly rent the property could have been let for on 1 April 2015. You can estimate your business rates using GOV.UK’s simple online tool.

Estimate your business rates

How can I pay my business rates?

The easiest way to pay is by Direct Debit. Set it up using our simple online form and we’ll do the rest.

Pay your business rates by Direct Debit

I’m finding it hard to pay my business rates - is there any help I can get?

If you’re struggling to pay your business rates you can ask to set up an arrangement to help pay the money you owe. It’s easy to do this online, we just need a few details about you and your business.

Make an arrangement to pay your business rates

How do I get a refund on my business rates?

If you’ve overpaid your rates you might be able to get a refund directly into your business bank account. Just use our simple form.

Apply for a business rates refund

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the business rates team on 01227 862 326 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.