Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

How can I tell you my circumstances have changed?

You can tell us online in just a few minutes. We’ll work out if you need to pay more or less and send you a new bill.

Report a change that might affect your council tax

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the council tax team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open daily between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
14 Rose Lane
Canterbury
Kent
CT1 2UR

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.