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Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

How much council tax do I need to pay?

The amount you pay depends on the band your home is in and your personal circumstances. You can easily check council tax charges online.

See council tax charges

How can I pay my council tax?

The easiest way is to set up a Direct Debit. You can set one up online using our simple form and we’ll do the rest.

Set up a Direct Debit to pay your council tax

How do you work out my council tax bill?

The money you pay each month is based on your council tax band and the money we need to run the services we provide. The total amount we take is the difference between how much budget we need and how much we have to spend.

See how we work out your council tax

What happens if I don't pay my council tax?

We’ll send you a reminder giving you seven days to pay. You might have to pay the full amount if you fall behind with payments more than three times in a year.

Find out about council tax debt recovery

Can I appeal my council tax bill?

You can easily appeal your council tax bill online under some circumstances - such as you think you’ve not been given a discount you’re entitled to or someone else should be paying the bill.

Appeal your council tax bill

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the council tax team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.