Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

How do you use my personal information?

We follow rules on using your personal information set out by the Data Protection Act 2018 and the General Data Protection Regulations. You can see these rules online.

See when we use your personal data

How can I see what information you hold on me?

You can ask to see information we hold on you using our simple five minute form.

Ask to see what information we hold on you

Can I ask to see CCTV footage of me you hold?

In some circumstances you can use our online form to request CCTV footage we hold. We hold it for 28 days.

Ask for CCTV footage

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the data protection team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.