Use our online form to attach photos and use location settings on your mobile device or drop a pin on a map to tell us exactly where it is. It takes just a couple of minutes.
Did you know...
You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.
Use the search bar at the top of the site or the menu to find what you need.
Got a question?
How can I report dog poo?
A dog bin needs emptying - who do I report it to?
Use our five minute form to let us know if a dog bin is full and we’ll sort the problem out as soon as we can.
Send us a message
If you can' t find what you need you can contact us online and we'll respond within 14 days.
Give us a call
Call the bins and waste team on 01227 947 860 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.
Visit the council
The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.
Canterbury City Council
Make a complaint to the council
If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.
Find out more about our complaints procedure.