If you spot a problem with a drain on land owned by us - like a car park - you can easily let us know online.
Did you know...
You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.
Use the search bar at the top of the site or the menu to find what you need.
Got a question?
How do I report a problem with a drain on public land?
How do I report a problem with a drain on a main road?
You can easily report a problem with a road drain to Kent County Council online so that they can fix it.
How do I report a sewage problem?
You’ll need to let Southern Water know about the problem so that they can fix it.
Send us a message
If you can' t find what you need you can contact us online and we'll respond within 14 days.
Give us a call
Call the customer services team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.
Visit the council
The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.
Canterbury City Council
Make a complaint to the council
If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.
Find out more about our complaints procedure.