Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

Got a question?

How do I report a problem with a drain on public land?

If you spot a problem with a drain on land owned by us - like a car park - you can easily let us know online.

Report a drain problem

How do I report a problem with a drain on a main road?

You can easily report a problem with a road drain to Kent County Council online so that they can fix it.

Report a road drain problem to Kent County Council

How do I report a sewage problem?

You’ll need to let Southern Water know about the problem so that they can fix it.

Report a sewage problem to Southern Water

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the customer services team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open daily between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
14 Rose Lane
Canterbury
Kent
CT1 2UR

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.