Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

What should I do if I can't pay my council tax?

Set up a payment plan online and you can tell us how much you can afford so that we can work out an arrangement for you.

Set up a payment plan for council tax

Can I get council tax support?

The easiest way to check is by using our online benefits calculator. It’ll ask for your income and savings information to work out exactly what you’re entitled to.

Find out if you can claim benefits

What if I get council tax support and still can't pay my council tax?

You might be able to get an exceptional hardship award. You can apply for it online in just a few minutes and we’ll work out if you qualify for extra support.

Apply for a council tax hardship award

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the council tax team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.