Complete our quick online assessment to find out straight away what help you might get if you’re homeless, and how to apply for it.
Did you know...
You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.
Use the search bar at the top of the site or the menu to find what you need.
What help can I get if I'm homeless?
Can I get help with my money and budgeting?
There’s lots of simple online tools and advice from different organisations that can help you budget your money.
Can I get help with housing costs?
If you’re struggling to pay your housing costs you might be able to get a discretionary housing payment. Just give us a few details online about your income and property and we’ll let you know if you’re entitled to support.
How can I let you know about a rough sleeper?
Use Streetlink’s simple online form to let us know about a rough sleeper. We’ll be sent the details so that we can offer support services if they would like them.
Send us a message
If you can' t find what you need you can contact us online and we'll respond within 14 days.
Give us a call
Call the housing team on 01227 862 518 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.
Visit the council
The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.
Canterbury City Council
Make a complaint to the council
If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.
Find out more about our complaints procedure.