What is sheltered housing?
Sheltered housing is purpose-built accommodation designed to make your home and life easier to manage as you get older.
All accommodation (which can range from bungalows and flats to studios) has its own front door and front door key. All residents have their own private facilities, including living area, bedroom, bathroom and kitchen.
Some schemes include a laundry room, kitchen and communal lounge where tenants can meet with friends and neighbours. All schemes are built with safety and convenience in mind, and have door entry systems, fire alarms and smoke detectors. Most properties are fitted with alarm cords which put you in contact with a member of staff in an emergency situation.
We provide visiting members of staff who regularly visit to check you and your home are okay. Our aim is to support you while still maintaining your freedom and privacy.
Sheltered housing services
- Welcome prospective new residents, show them around and explain how sheltered housing works.
- Help residents with housing matters; such as signing tenancy agreements, helping complete any benefit application forms and signposting them to get support from external organisations.
- Complete independent living support plans for new residents, and make sure everyone's needs are regularly reviewed and updated.
- Visit the local scheme to check fire alarms and emergency pull cords on a regular basis, reporting any faults.
- Monitor maintenance of scheme buildings, for example checking that cleaning is being carried out, as well as grounds maintenance, repairs, and making plans for emergencies like power cuts.
- Make regular calls to residents either over the phone or with a face-to-face visit.
- Contact next of kin or an appointed person when residents don't respond or are unwell - we'll also contact GPs or care managers if we need to.
- Make residents aware of any extra benefits they may be able to get.
- Provide general advice to help residents to remain independent in their own home.