Meeting the new Consumer Standards for landlords

As part of our ongoing commitment to improving our housing service, we work to continually assess how we deliver against the Regulator of Social Housing's newly revised Consumer Standards.

These standards are designed to make sure all tenants get a high level of service. We're keen to involve you in meeting these goals.

The four new standards are:

1. Safety and Quality Standard - stock quality, decent homes, health and safety, repairs, adaptation.
2. Transparency, Influence and Accountability Standard - fairness and respect, considering diverse needs, engagement with tenants, information and communication about landlord services, performance information, complaints handling, self-referral.
3. Neighbourhood and Community Standard - safety of shared spaces, local cooperation, anti-social behaviour and hate incidents, domestic abuse.
4. Tenancy Standard - allocations and lettings, tenancy sustainment and evictions, tenure, support and supply of mutual exchange.

These new standards highlight the importance of tenant involvement in everything we do. We will be holding ourselves to these standards and will be audited by the regulator to check how we're performing against them.

More information about regulatory standards for landlords