You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.
Use the search bar at the top of the site or the menu to find what you need.
If we've missed your bin you'll be able to report it to us online. We'll let you know when it's been emptied.
We won’t come back for your bin if you didn’t put it out on time, if it was too heavy or not in the right place, or if you've put out black sacks or large bits of cardboard.
Your bin is contaminated if you’ve put the wrong rubbish in the wrong bin. You'll need to sort the rubbish into the right bins before your next collection day - we won't come back for it before then.
We won’t take black sacks that are not in your black bin. If you don’t have enough space you can take your extra rubbish to the tip.
Your cardboard needs to be bundled up next to your bins, not loose in your red bin or box.