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  • Make a complaint | Canterbury City Council

    We will acknowledge your complaint within five working days, and send you a formal reply within 10 working days of the acknowledgment. If you're not happy ...

    https://www.canterbury.gov.uk/strategies-and-policies/complaints-comments-and-compliments/make-complaint

  • Complaints procedure | Canterbury City Council

    We aim to acknowledge your complaint within five working days, and provide a reply within 10 working days of the acknowledgment. If the complaint is very ...

    https://www.canterbury.gov.uk/strategies-and-policies/complaints-comments-and-compliments/complaints-procedure

  • Report a noise, smoke or smell problem | Canterbury City Council

    We cannot accept anonymous complaints and you must be able to tell us ... What happens after you make a complaint. We'll ask you to keep diary sheets ...

    https://www.canterbury.gov.uk/environmental-problems/report-noise-smoke-or-smell-problem

  • Make a complaint about a councillor | Canterbury City Council

    If you think a councillor or parish councillor has broken the Members' Code of Conduct in our Constitution you can make a complaint.

    https://www.canterbury.gov.uk/strategies-and-policies/complaints-comments-and-compliments/make-complaint-about-councillor

  • Make a complaint about a food business | Canterbury City Council

    You can make a complaint about a food business or product if you're unhappy with food hygiene standards. This can include: dirty conditions; unhygienic food ...

    https://www.canterbury.gov.uk/business-and-investment/make-complaint-about-food-business

  • Noise complaints procedure | Canterbury City Council

    See the steps we take when you make a noise complaint. We have a legal duty to investigate all complaints we get. We cannot accept anonymous complaints.

    https://www.canterbury.gov.uk/strategies-and-policies/noise-complaints-procedure

  • Make a complaint about a high hedge | Canterbury City Council

    If a high hedge is causing a problem with your property and you've tried to resolve it with the owner, you can report it to us to investigate.

    https://www.canterbury.gov.uk/planning-and-building/make-complaint-about-high-hedge

  • Complaints, comments and compliments | Canterbury City Council

    Make a complaint about a service provided by the council or a councillor, or let us know if we have given you a good service.

    https://www.canterbury.gov.uk/strategies-and-policies/complaints-comments-and-compliments

  • Service improvement report complaints 2024 - Canterbury City Council

    Add into the survey sent to customers how a complaint can be made along with a link to the complaints process. September 2024. Completed 14 June. 2024, ready ...

    https://www.canterbury.gov.uk/sites/default/files/2024-08/Service%20improvement%20report%20complaints%202024.pdf

  • Councillor complaint assessment criteria - Canterbury City Council

    1.1. The complaint will be assessed by the Monitoring Officer in consultation with the. Independent Person against the legal jurisdiction test in paragraph 1.2 ...

    https://www.canterbury.gov.uk/sites/default/files/2022-11/Councillor%20complaint%20assessment%20criteria.pdf