Food waste is being collected as normal.
Garden waste collections are running as normal. You must be signed up to the service if you want your green bins collected.
General waste is being collected as normal.
Residents with symptoms of coronavirus (COVID-19)
Those suffering with symptoms associated with coronavirus should take extra care with their personal waste (such as used tissues and disposable cleaning cloths).
Double bag these items and store separately from other waste, for at least 72 hours, before putting them in your usual external household waste bin.
Because of the coronavirus pandemic purple sacks are currently not available to buy.
Serco have now started to deliver purple sacks to households without a bin. You can still put out two black sacks per week if you have no purple sacks.
Recycling is being collected as normal.
The Beaney and Canterbury Roman Museum are closed until further notice. We'll reopen them when it's safe to do so.
The offices at Military Road are now closed. You can still contact us online or by phone.
The King's Hall is closed until further notice. We'll reopen it when it's safe to do so.
We will announce new dates for events as soon as we can, and your tickets will remain valid for all postponed events. Please do not contact the hall by phone or email. We will be in contact with all ticket holders for postponed shows by email. Visit the King's Hall Facebook page for updates.
Tower House is closed until further notice. We'll reopen it when it's safe to do so.
We are continuing to provide support to those who find themselves homeless or threatened with homelessness.
The Military Road offices are closed to the public but you can call our homelessness team free on 0808 196 8140.
People sleeping rough who do not have access to a phone can go to Catching Lives (next to Canterbury East railway station), where phones and power banks are being handed out.
Lifeline is operating as normal for existing customers.
No new units are currently being installed. Hospital discharge teams should contact us directly.
Parking and roads
Rosemary Lane car park is closed.
All other car parks are open as normal.
We are strictly applying government criteria on who is eligible for free key worker parking.
If you work or volunteer for the NHS, or you're a social care worker, you can park in any of our non-ANPR car parks and at our on-street parking meters for free. You must clearly display proof of identity on your dashboard, such as a letter from your employer. If you don't, you might get a penalty charge notice (PCN).
To make parking more affordable for other essential workers in the city, we have reduced the daily rate to £3.50 in Holman's Meadow, Castle Street multi-storey and Station Road West multi-storey car parks.
Our Park and Ride car parks are open with a reduced price of 50p per day. There is no Park and Ride bus service but you can walk, cycle or use local buses to get to the city centre.
The terminal buildings are also closed.
Bulky waste collections have started again. Bookings can only be made online.
Flytipping is being picked up as normal.
Serco are removing graffiti as normal. You can report graffiti online.
The following public toilets are closed until further notice:
Canterbury - Canterbury coach park, all Park and Ride sites
Herne Bay - Bandstand Inner
All others are open, but we might need to review the list over time.
Parks and open spaces
Parks and open spaces are open as normal, but please note that skate parks and children's play areas are closed.
All play areas are closed until further notice. We will be adding signs and locking play areas where we can, but please follow the advice and do not use them.
Land charge searches are happening as normal.
Work on the Local Plan is ongoing.
Applications are being dealt with as normal. Face-to-face meetings have been replaced with video calls.
We're only investigating urgent planning breaches at the moment. All other cases will be registered and investigated when it's safe to do so.
Consultation and engagement
You can view the meetings calendar online.
Consultation on upgrading St George's Street has stopped for now.
Markets and boot fairs
Canterbury and Herne Bay markets are open as normal.
The boot fair at Wincheap Park and Ride is closed. We'll reopen it when it's safe to do so.
Many local services are provided by Kent County Council (KCC). These include:
- road repairs
- recycling sites (rubbish tips)
- street lighting
- social care
- bus passes
You can keep an eye on the status of those services by visiting Kent County Council's website.