Food waste is being collected as normal.
Garden waste is being collected as normal.
General waste is being collected as normal.
Residents with symptoms of coronavirus (COVID-19)
Those suffering with symptoms associated with coronavirus should take extra care with their personal waste (such as used tissues and disposable cleaning cloths).
Double bag these items and store separately from other waste, for at least 72 hours, before putting them in your usual external household waste bin.
Authorised properties who are on our purple sack list will receive two rolls free of charge, once per quarter.
You can't buy purple sacks from Serco.
Recycling is being collected as normal.
The Beaney and Canterbury Roman Museum are closed until it's safe to reopen.
The offices at Military Road are now closed. You can still contact us online or by phone.
The hub is closed. It will reopen when it's safe to do so.
The centre is closed. Youth services will be run online.
The King's Hall is closed until it's safe to reopen it.
Tower House is closed until further notice. We'll reopen it when it's safe to do so.
We are continuing to provide support to those who find themselves homeless or threatened with homelessness.
The Military Road offices are closed to the public but you can call our homelessness team free on 0808 196 8140.
People sleeping rough who do not have access to a phone can go to Catching Lives (next to Canterbury East railway station), where phones and power banks are being handed out.
Lifeline is operating as normal.
We are able to receive new referrals, and we'll discuss arrangements we have put in place with each client, to make sure that the equipment can be set up safely.
Parking and roads
Rosemary Lane car park is closed. All other car parks are open as normal.
From Saturday 7 November, Castle Street multi storey car park will be capped at £3.50 per day. This is to help essential workers who have to come into Canterbury.
NHS and social care workers can park for free in any of our non-ANPR car parks. You'll need to display a letter in your windscreen.
Park and Ride services are not running.
Sturry Road and Wincheap are closed completely, New Dover Road is open for parking only at a rate of 50p per day for people who want to walk or cycle into the city.
Bulky waste collections are taking place as normal.
Flytipping is being picked up as normal.
Serco are removing graffiti as normal. You can report graffiti online.
The following public toilets are closed until further notice:
Canterbury - Canterbury coach park, all Park and Ride sites
Herne Bay - Bandstand inner toilets (outer toilets are still open)
All others are open, but we might need to review the list over time.
Mears are carrying out repairs as normal.
Our council housing services as running as normal.
Mutual exchanges can take place as normal.
Parks and open spaces
Parks and open spaces are open as normal.
Play areas are now open except Dane John Gardens play area which is still closed.
Land charge searches are happening as normal.
Work on the Local Plan is ongoing.
Online and postal applications are being dealt with as normal. Face-to-face meetings have been replaced with video calls, and you can't drop paper applications into the office.
We're investigating planning breaches as normal.
Consultation and engagement
You can view the meetings calendar online.
Consultation on upgrading St George's Street has stopped for now.
Markets and boot fairs
Canterbury and Herne Bay markets are open as normal.
Wincheap boot fair is closed. We'll reopen it when it's safe to do so.
Many local services are provided by Kent County Council (KCC). These include:
- road repairs
- recycling sites (rubbish tips)
- street lighting
- social care
- bus passes
You can keep an eye on the status of those services by visiting Kent County Council's website.