Bulky waste collections have been suspended.
Collections of real Christmas trees could not start as planned because of staff shortages.
We will review this as soon as we can. We can only go ahead with Christmas tree collections if there are enough staff to carry them out.
Food waste is being collected as normal.
Garden waste collections have ended for 2020 and will start again in March 2021.
General waste is being collected as normal.
Residents with symptoms of coronavirus (COVID-19)
Those suffering with symptoms associated with coronavirus should take extra care with their personal waste (such as used tissues and disposable cleaning cloths).
Double bag these items and store separately from other waste, for at least 72 hours, before putting them in your usual external household waste bin.
Purple sacks are being collected as normal.
Authorised properties who are on our purple sack list will receive two rolls free of charge, once per quarter. You can't buy purple sacks.
Recycling is being collected as normal.
The Beaney and Canterbury Roman Museum are closed until it's safe to reopen.
The offices at Military Road are now closed. You can still contact us online or by phone.
The hub is closed until further notice.
The centre is closed until Monday 4 January.
The King's Hall is closed until it's safe to reopen it.
Tower House is closed until further notice. We'll reopen it when it's safe to do so.
We are continuing to provide support to those who find themselves homeless or threatened with homelessness.
If you spot a rough sleeper, you can let us know on the Streetlink website.
Lifeline is operating as normal.
We are able to receive new referrals, and we'll discuss arrangements we have put in place with each client, to make sure that the equipment can be set up safely.
Parking and roads
The following car parks are closed:
- Castle Street multi-storey
- Rosemary Lane
- St Radigunds
- Sturry Road Park and Ride
- Wincheap Park and Ride
All other car parks are open as normal.
NHS and social care workers can park for free in any of our non-ANPR car parks. You'll need to display a letter in your windscreen.
People coming into the city to work can park at Holman's Meadow at a capped rate of £3.50 per day.
Park and Ride services are not running, and the toilets and terminal buildings are closed.
Wincheap and Sturry Road car parks are also closed. New Dover Road car park is open for cyclists or walkers going into the city at a reduced cost of 50p per day.
The security bollards in the city centre are suspended.
We are only clearing dangerous flytipping at the moment. You can still report flytipping online.
We're only removing offensive graffiti at the moment. You can still report graffiti online.
The following public toilets are closed until further notice:
Canterbury - Canterbury coach park, all Park and Ride sites
Herne Bay - Bandstand inner toilets (outer toilets are still open)
All others are open, but we might need to review the list over time.
If you have a question or query that is not urgent, please contact us and a member of staff will get back to you as soon as possible.
Household repairs are happening as normal.
For day-to-day questions or queries, contact your Independent Living Manager if they are on duty, or call 01227 862 142.
Mutual exchanges can take place as normal.
Parks and open spaces
Football pitches are closed until further notice.
Outdoor gyms are closed until further notice.
Outdoor sports courts are closed until further notice.
The Butterfly Garden in Canterbury is closed until further notice.
All other parks and open spaces are open as normal.
Dane John Gardens play area is closed until further notice.
All other play areas are open as normal.
Skate parks are closed until further notice.
Tennis courts are closed until further notice.
Land charge searches are happening as normal.
Work on the Local Plan is ongoing.
Online and postal applications are being dealt with as normal. Face-to-face meetings have been replaced with video calls, and you can't drop paper applications into the office.
Because of the lockdown restrictions, we are currently only making physical site visits where the site can be viewed from public land and unaccompanied. If access to private land is needed, a virtual site visit will be arranged by the case manager.
We are currently prioritising high priority enforcement cases.
All other cases will continue to be investigated when we're able to do so. If you have reported a breach of planning control, we will update you on the progress of the investigation as soon as we can.
Consultation and engagement
You can view the meetings calendar online.
Consultation on upgrading St George's Street has stopped for now.
Markets and boot fairs
Only essential stalls are open at Canterbury and Herne Bay markets.
Wincheap boot fair is closed.
Many local services are provided by Kent County Council (KCC). These include:
- road repairs
- recycling sites (rubbish tips)
- street lighting
- social care
- bus passes
You can keep an eye on the status of those services by visiting Kent County Council's website.