Food waste is being collected as normal.
Garden waste collections have started again. We will only empty a maximum of two bins per property.
We'll start charging for collections later this year. Sign up for email notifications now and we'll let you know when they start and how to register.
General waste is being collected as normal.
Residents with symptoms of coronavirus (COVID-19)
Those suffering with symptoms associated with coronavirus should take extra care with their personal waste (such as used tissues and disposable cleaning cloths).
Double bag these items and store separately from other waste, for at least 72 hours, before putting them in your usual external household waste bin.
Because of the coronavirus pandemic purple sacks are currently not available from Serco.
Households without a bin, who normally use purple sacks, can put out two black sacks instead.
Recycling is being collected as normal.
The Beaney and Canterbury Roman Museum are closed until further notice. We'll reopen them when it's safe to do so.
The offices at Military Road are now closed. You can still contact us online or by phone.
The King's Hall is closed until further notice. We'll reopen it when it's safe to do so.
We will announce new dates for events as soon as we can, and your tickets will remain valid for all postponed events. Please do not contact the hall by phone or email. We will be in contact with all ticket holders for postponed shows by email. Visit the King's Hall Facebook page for updates.
Tower House is closed until further notice. We'll reopen it when it's safe to do so.
We are continuing to provide support to those who find themselves homeless or threatened with homelessness.
The Military Road offices are closed to the public but you can call our homelessness team free on 0808 196 8140.
People sleeping rough who do not have access to a phone can go to Catching Lives (next to Canterbury East railway station), where phones and power banks are being handed out.
Lifeline is operating as normal for existing customers.
No new units are currently being installed. Hospital discharge teams should contact us directly.
Parking and roads
The following car parks are closed:
- Castle Street multi-storey
- Rosemary Lane
- St Radigunds
- All three Park and Ride sites
All other car parks are open as normal.
If you're a key worker, you can park in any of our non-ANPR car parks and at our on-street parking meters for free. Just leave a note or letter on your dashboard.
All Park and Ride services have stopped. The terminal buildings and Park and Ride car parks are also closed.
If you're a key worker, you can park for free in our non-ANPR car parks and at our on-street parking meters. Just put a note or letter on your dashboard.
Bulky waste collections have started again. Bookings can only be made online.
Flytipping is being picked up as normal.
Serco are removing graffiti as normal. You can report graffiti online.
The following public toilets are closed until further notice:
Canterbury - Canterbury coach park, Best Lane, Worthgate, Toddlers Cove
Herne Bay - Hampton Pleasure, Westcliff, Herne Village, King's Hall, Bandstand Inner, Reculver
Whitstable - Priest & Sow (all toilets), Beach Walk, West Beach, Horsebridge
All others are open, but we might need to review the list over time.
Parks and open spaces
Parks and open spaces are open as normal, but please note that skate parks and children's play areas are closed.
All play areas are closed until further notice. We will be adding signs and locking play areas where we can, but please follow the advice and do not use them.
Land charge searches are happening as normal.
Work on the Local Plan is ongoing. You can let us know about any sites that could be a good place for homes, offices or a new open space.
Applications are being dealt with as normal. Face-to-face meetings have been replaced with video calls.
We're only investigating urgent planning breaches at the moment. All other cases will be registered and investigated when it's safe to do so.
Consultation and engagement
You can view the meetings calendar online.
Consultation on upgrading St George's Street has stopped for now.
Markets and boot fairs
Some stalls are open in Herne Bay and Canterbury markets, including fruit and vegetables, eggs, pet food and dry foods.
The boot fair at Wincheap Park and Ride is closed. We'll reopen it when it's safe to do so.
Many local services are provided by Kent County Council (KCC). These include:
- road repairs
- recycling sites (rubbish tips)
- street lighting
- social care
- bus passes
You can keep an eye on the status of those services by visiting Kent County Council's website.