Accessibility statement

This statement applies to content published on www.canterbury.gov.uk.

Technical information about this website’s accessibility

Canterbury City Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 No.952.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Image links

On some pages there are image links to social media that use the same text alternatives to link to different URLs. People using a screen reader may not understand the purpose of these links.This fails WCAG 1.1.1 (non-text content). We plan fix this in 2021. 

Link text used for different destinations

The same link text is used for the sign in or register options for different types of online accounts. This means that people who use screen readers may find it hard to know what kind of account each link is for. This fails WCAG 2.4.4 (link purpose in context). We plan to fix this in 2021. 

Some of our budgets and finance downloads use the same link text for different files. This means that people who use screen readers may find it hard to understand the difference between each download. This fails WCAG 1.1.1 (non-text content). We plan to fix this in 2021.

Keyboard only navigation

It is not possible to navigate to the instant feedback form on the website using only a keyboard. This means that people who do not use a mouse will not be able to access the feedback form. This fails WCAG 2.1.1 (keyboard accessible). We plan to replace the feedback form with an accessible version in 2021.

The cookie consent banner has elements that are not highlighted on focus. This may make it difficult for people using a keyboard to navigate to know which link they have selected. This fails WCAG 2.4.7 (focus visible). We plan to fix this in 2021.

It is not possible to navigate the find a car park filters using only a keyboard. This means that people who do not use a mouse will not be able to filter car park results. This fails WCAG 2.1.1. (keyboard accessible). We plan to fix this in 2021.

Empty descriptions

The website instant feedback form has input fields, text areas, and select boxes without descriptions. This means that people using a screen reader may not be able to understand their purpose. This fails WCAG 3.3.2 (labels or instructions). We plan to replace the feedback form with an accessible version in 2021.

Duplicate element IDs

The cookie consent banner has element IDs that are not unique. This can make it harder for people who use screen readers to interact with the content. This fails WCAG 4.1.1 (parsing). We plan to fix this in 2021.

Colour contrast

Some buttons to navigate content have insufficient colour contrast. This may make it difficult for some people to use them. This fails WCAG 1.4.3 (contrast minimum). We plan to fix this in 2021.

PDFs and other documents

Many documents on the website are not accessible. They may have issues such as missing text alternatives and missing document structure. From 1 September 2020 we will not publish new documents that do not meet accessibility standards.

How we tested this website

This website was last tested on 11 August 2021. We use an independent accessibility service called Silktide as well as manual testing. 

Contacting us about accessibility

We are always looking for ways to improve the accessibility of this website. You can let us know about part of the website that is not accessible, or ask about other ways to access content using the link below.

Contact us about accessibility

The accessibility of this website is monitored by the Digital Services team. Our email address is digital.services@canterbury.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).