In most cases you will need to apply for Universal Credit instead of housing benefit, unless: you are of state pension age you live in supported housing and your landlord is a housing association, a registered charity, a not-for-profit voluntary organisation, an English non-metropolitan county council, a local authority hostel or a domestic violence refuge. Your landlord will let you know if this is the case and can help you apply. We'll need more evidence for this application so it might take longer before we make a decision. you're in temporary accommodation provided by our Housing Options team You need to apply for Universal Credit online at GOV.UK. You can create an account with them to make your claim. If you live with your partner, you will both need to create accounts which will be linked together. You cannot claim by yourself. When you start a claim you must complete it within 28 days of creating your account or you'll have to start again. You can see what documents you need before making a claim. Make a claim for Universal Credit What happens after you make a claim You'll hear about the outcome directly from GOV.UK. You must tell them about any changes to your circumstances.