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Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

Got a question?

What are you doing about air quality in the district?

We regularly review and assess air quality and levels of nitrogen dioxide in the district and report the results to central government. We’ve also produced an air quality action plan.

See the air quality action plan

What is a smoke control area?

You can’t emit smoke from a chimney in a smoke control area, unless you’re burning an authorised fuel or using an exempt appliance. Many parts of the UK are smoke control areas.

Find out more about smoke control areas

What can I burn in a smoke control area?

You can burn ‘smokeless’ fuels plus any fuel on GOV.UK’s authorised list. Outdoor barbecues, chimineas, fireplaces or pizza ovens are allowed. You can also have a bonfire as long as you follow bonfire rules.

Find out more about smoke control areas

How can I report a smoky vehicle?

If you think a lorry or bus is very smoky and could be causing pollution, you can easily report it online to the Driver and Vehicle Standards Agency.

Report a smoky vehicle

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the customer services team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.