Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

Can I get benefits?

The easiest way to check is by using our online benefits calculator. It'll ask for your income and savings information to work out exactly what you're entitled to.

Find out what benefits you can claim

How do I apply for housing benefit or council tax support?

Apply online quickly using our form. We’ll ask for a few details about your income and outgoings and who lives with you so that we can tell you exactly what you’ll get.

Apply for housing benefit or council tax support

How do I apply for Universal Credit?

Universal Credit has replaced housing benefit for most people. To apply for it you can use GOV.UK’s simple online service.

Apply for Universal Credit

How do I send documents for my benefit claim?

Send your documents to us quickly using our online form. Make sure you take a clear photo of each page we need to see and just drop the images into the form.

Submit documents for your benefit claim

How can I tell you my circumstances have changed?

You can tell us online about any changes - for example, if you get a new job or move home. We’ll then let you know if it means the amount of money you get will change.

Report a change to your benefits

How can I appeal a benefits decision?

The easiest way to ask us to look at your claim again is using our online form. We’ll send you a new benefits letter if we change the decision.

Appeal a benefits decision

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the benefits team on 01227 862 300 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.