Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

How can I apply for council housing?

You need to register with Kent Homechoice and complete a pre-assessment to see if you're eligible. 

Apply for council housing

When are new properties available?

New properties are added to the list every Wednesday and are available to bid on for at least five days.

See the property list

How do I bid for a property?

You can ask us to set up auto bidding for you so you don’t have to do anything - bids will be made on eligible properties for you. You can also choose to make your own bids - just log in to your account and follow the simple instructions.

Find out more about bidding on properties

What happens if I'm on the shortlist for a property?

The landlord will carry out some further checks and then if you’re the person at the top of the list, they’ll invite you to view it. This counts as a formal offer and if you refuse the viewing it will go to the next person on the list.

Find out about the housing priority list

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the housing team on 01227 862 518 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.