Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

Got a question?

How can I pay my Fixed Penalty Notice?

You can easily pay your fine online. The website you pay it on depends on who issued it and what it’s for.

Pay a Fixed Penalty Notice

Do I have to pay the total amount of my Fixed Penalty Notice?

Yes - you can’t pay your fine in instalments. It’s easy to pay online.

Pay a Fixed Penalty Notice

What happens if I don't pay my Fixed Penalty Notice?

If you don’t pay your fine within 14 days of getting it, we might take you to court where you could get a further fine as well as a criminal record.

Pay a Fixed Penalty Notice

Can I appeal a Fixed Penalty Notice?

There’s no formal appeal process but you can send us a message online if you think there are mitigating circumstances.

Appeal a Fixed Penalty Notice

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the enforcement team on 01227 862 211 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.