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Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

What is a Freedom of Information (FOI) request?

An FOI (Freedom of Information request) is when someone asks for information we hold that’s not already been published. You can submit an FOI request online.

Submit an FOI request

How can I submit an FOI request?

You can easily submit an FOI request online. It takes about five minutes.

Submit an FOI request

Where can I see FOIs already answered?

Our FOI publication scheme has a lot of information that covers previously asked questions.

See the FOI publication scheme

Why have you refused my FOI request?

We will refuse a request for a few reasons, including that the information isn’t available, it’s been destroyed because of retention policies or it’s exempt from the FOI scheme.

Find out why we might refuse an FOI

I'm not happy about an FOI decision or information - what can I do?

You can ask for an internal review if you’re not happy with our response to an FOI. You can contact us online to do this.

Appeal an FOI decision

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the freedom of information team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.