If we've missed your bin you'll be able to report it to us online. We'll let you know when it's been emptied.
Did you know...
You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.
Use the search bar at the top of the site or the menu to find what you need.
Got a question?
How can I report a missed bin?
Why can I not report my bin as missed?
We won’t come back for your bin if you didn’t put it out on time, if it was too heavy or not in the right place, or if you've put out black sacks or large bits of cardboard.
Why have you said my bin is contaminated?
Your bin is contaminated if you’ve put the wrong rubbish in the wrong bin. You'll need to sort the rubbish into the right bins before your next collection day - we won't come back for it before then.
Why didn't you take my black sacks?
We won’t take black sacks that are not in your black bin. If you don’t have enough space you can take your extra rubbish to the tip.
Why didn't you take my cardboard?
Your cardboard needs to be bundled up next to your bins, not loose in your red bin or box.
Send us a message
If you can' t find what you need you can contact us online and we'll respond within 14 days.
Give us a call
Call the bins and waste team on 01227 947 860 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.
Visit the council
The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.
Canterbury City Council
Make a complaint to the council
If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.
Find out more about our complaints procedure.