Report a missed bin

Let us know if we've missed your bin.

If we've recently completed collections in your street but missed your bin, you'll be able to report it. You must let us know about a missed bin by midnight on the day after your collection date.

Before you can report a missed bin, we'll check your address to see the status of your collection.

You can't report your bin as missed if:

  • your waste was put into the wrong bin
  • your bin was not in the right place for collection
  • you have put black sacks out
  • your bin was too heavy or damaged
  • your bin was not left out by 6am on your collection day
  • it's too late to report it - you must let us know by midnight on the day after your collection date

If none of the above applies please report it as a missed collection.

Report a missed bin

Please leave your bin out if you can and we'll get to it as soon as possible.