Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

Got a question?

How can I set up a council tax account?

It’s easy to set up a council tax account online. Give us a few details and we’ll work out how much you need to pay and send you a new bill.

Tell us you're moving into the area

When are my bins collected?

It’s really easy to see your bin dates online - just put in your postcode and we’ll do the rest.

Check your bin collection dates

My property is missing a bin - can I get a new one?

It only takes five minutes to buy a new bin or box online and we'll deliver it to your door.

Get a new bin or box

How do I sign up for garden waste collections?

The easiest way to sign up is by Direct Debit. Use our online form to sign up for a subscription now.

Sign up for garden waste collections

How do I register to vote?

You can use GOV.UK's online service to register in just five minutes.

Register to vote

Can I get a parking permit?

Most of our parking zones don’t have any permits available at the moment. You can check information on your zone online.

Find a parking permit by road name

How do I register for automatic car parking payments?

Signing up online is easy, fast and secure. Simply create an account with the council and then add your vehicle and payment details.

Register for automatic car parking payments

Who is my local councillor?

Use our simple online search to find your ward, parish and councillors.

Find your ward and councillors

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the customer services team on 01227 862 000 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.