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Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

Got a question?

Where can I see planning policies?

You can easily find planning policies like the Local Plan and heritage design guidance online.

Find local planning policies

What is the Local Plan?

The Local Plan sets out plans to develop Canterbury district until 2031. We use it to help make planning decisions for the area.

See the Local Plan

What is the Community Infrastructure Levy?

The Community Infrastructure Levy is a charge which is applied on most new developments. Money from it goes towards infrastructure in the district that supports development.

Find out more about the Community Infrastructure Levy

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the planning team on 01227 862 178 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.