If you need help putting your bins out because of age, illness or disability, you can apply for assisted collections. It takes five minutes to sign up online.
Did you know...
You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.
Use the search bar at the top of the site or the menu to find what you need.
How can I apply for assisted bin collections?
What happens if you don't empty my bin?
If we miss your bin you can easily let us know online and we’ll come back to do it.
My bins weren't put back in the right place - what can I do?
You can let us know online in just five minutes and we'll make sure they're returned to their normal place after your next collection.
How can I tell you I've moved house?
Send us a message online and we’ll update your collection address or cancel your collections if you’ve moved out of the area.
How can I cancel my assisted bin collections?
If you no longer need your assisted collections just send us a message online and we’ll cancel them for you.