Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

How can I apply for assisted bin collections?

If you need help putting your bins out because of age, illness or disability, you can apply for assisted collections. It takes five minutes to sign up online.

Apply for assisted bin collections

What happens if you don't empty my bin?

If we miss your bin you can easily let us know online and we’ll come back to do it.

Report a missed bin

My bins weren't put back in the right place - what can I do?

You can let us know online in just five minutes and we'll make sure they're returned to their normal place after your next collection.

Report a problem with an assisted collection

How can I tell you I've moved house?

Send us a message online and we’ll update your collection address or cancel your collections if you’ve moved out of the area.

Change your assisted bin collections address

How can I cancel my assisted bin collections?

If you no longer need your assisted collections just send us a message online and we’ll cancel them for you.

Cancel your assisted bin collections

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the bins and waste team on 01227 947 860 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.