Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

How do I sign up for garden waste collections?

Can I pay by Direct Debit?

No. You need to pay by credit or debit card each year you sign up.

Will you give me a green bin when I sign up?

No - you’ll need to buy a green bin if you don’t already have one. It’ll only take five minutes to buy it online.

Buy a green bin

How will you know I have a garden waste subscription?

Our crews will be using in-cab technology to see who has a subscription.

You just need to make sure your green bin has your house name or number on it. You can use a number sticker or permanent marker to do this.

Find out about garden waste collections

When will you collect my green bin?

You can check your collection day online.

Your bins will then be collected on this day every two weeks until 20 December 2024, and then from 27 January 2025 to 21 March 2025.

What should I do if my green bin is not collected?

You must report a missed green bin to us no later than midnight the next day. So for example, if your collection is a Tuesday you must report it by midnight on Wednesday.

If you don't report it within these times, we won't come back to collect it and you'll have to wait until your next scheduled collection.

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the bins and waste team on 01227 947 860 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.