Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

How do I sign up for garden waste collections?

Garden waste subscriptions are closed for this year (2023). If you don't pay by Direct Debit, we'll let you know when you can sign up for next year.

Will you give me a green bin when I sign up?

No - you’ll need to buy a green bin if you don’t already have one. It’ll only take five minutes to buy it online.

Buy a green bin

How will you know I have a garden waste subscription?

You’ll be sent a sticker for the top of your green bin once you’ve signed up. 

Find out about garden waste collections

When will you collect my green bin?

Your collections will run from March to December and happen every two weeks. 

Check your bin collection days

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the bins and waste team on 01227 947 860 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.