Contact us

Did you know...

You can apply or pay for services and find information on this website quickly and easily. You'll get a faster response as it'll go to the right team and a copy of your request will be sent to your email.

Use the search bar at the top of the site or the menu to find what you need.

How can I get a new bin or box?

It only takes five minutes to buy a new bin or box online and we'll deliver it to your door.

Buy a new bin or box

How much do new bins or boxes cost?

The price of a new bin or box depends on what type you need. Prices start at £10 for a blue or red box and go up to £69.30 for a green bin.

Get prices for a new bin or box

Can I buy purple sacks?

If you're on our authorised property list because you have no room for a black bin and you need extra purple sacks, you can buy a roll online and we'll deliver them straight to you.

Buy a roll of purple sacks

Can't find what you want online?

Send us a message

If you can' t find what you need you can contact us online and we'll respond within 14 days.

Give us a call

Call the bins and waste team on 01227 947 860 . Our phone lines are open between 8.45am to 5pm, during the week (excluding public holidays), and closed at weekends.

Visit the council

The council offices are open on Mondays, Tuesdays and Thursdays between 10am and 2pm. You'll need to call 01227 862 000 to book to see someone during these times.

Canterbury City Council
Military Road

Get directions

Make a complaint to the council

If you've not had good service from us you can make a complaint online so that we can put it right and stop it from happening again.

Find out more about our complaints procedure.